The fastest, most affordable way for Canadian workers to get certified in WHMIS, TDG, Fall Arrest and more. Instant certification as soon as you finish your course!
“Certificate in wrong person's name...phoned and explained the situation but was rudely spoken to and the person on the phone would not let me speak...eventually had to hang up. Paid for a second course so the certificate was in my name. Will not be using the service again.”
Hello Barbra,
We understand that we can't offer services that are satisfactory to everyone, and we accept negative and positive feedback.
However, your claim in this case is entirely false.
Our support agent explained the situation politely and told you that we couldn't change the names on a certificate once training had been conducted. You did disconnect the call on what I'm assuming to be a case of not wanting to accept the answer.
Nobody interrupted you because you disconnected the call once you were told why we couldn't accommodate your request. I suppose you are fully aware that phone calls are recorded, and we have proof of that conversation.
Considering this review collection platform is a third-party and public space, this fake review is regarded as a defamatory statement. You are free to leave negative feedback, but we do not appreciate defamatory comments about our business because they can damage our reputation, and we fully intend to protect our reputation, so I would kindly advise that you adjust the review to a real one, even if it's a 1-star review.
Regarding using our services in the future, rest assured that you will not be able to do that anymore. As a private company, we reserve the right to select our customers, and we have blocked all footprints regarding your transactions, so you will not be allowed to use them again.
