“whole process pointless. over 2 weeks shipping for poorly packaged and replacement sent regular mail. depite weekend and overnight shipping order.
described issue in previous email. espresso parts keeps you on hold while keeping your money and your time in order to deal with issue. not allowed order more quantity of parts in order to save on lost shipping. same adress same everything just put 2 more items in anf charge my card. asked for damaged part return on my time to deal with.
webpage takes your money despite they off on sunday and despite overnight shipping order they still charge you which actually should be reimbursed. rep on the phone promised same overnight replacement shipp. item came very very late. machine off for that time of period. very bad!”
