“Very difficult to install as the installation instructions are very bad with very little explanation or detail only some drawings so a lot of re-work had to be done to get all components to fit.
Returns or support are only accepted within 3 days of receiving the goods so make certain you install as soon as you get it other wise you are SOOL.
Hopefully the actual bed is a bit better.”
Hi Maria,
We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised.
Regarding the return or support issue, please kindly note that you have the right to request a return and refund process within 30 days from the receiving date under our T&C. Our T&C is available publicly on the website for your reference. In case you have any questions or concerns, please contact us. Our support team will assist you further.
We have also located your order details/case number and we have also sent you a private message to assist you further.
Warm Regards,
EzSpace
Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the installation. Please know that your feedback will not go unnoticed and will be passed on to our product team for further review. We have located your order details/case number and we have also sent you a private message to assist you further.
Warm regards,
EzSpace Support Team
“The wallbed itself is definitely satisfactory for us. Looks great in our guest bedroom and blends in well with the rest of our interiors. We just bought another one for our holiday house.”
Thank you for taking the time to share your review. We are glad to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.
