Hi Vonna,
Dang, we're so sorry that happened to you! Good news, we back every product with a lifetime guarantee and would be happy to replace your product at no charge. We can also submit a refund for you, if you prefer.
Please contact our customer support team at halp@finalstraw.com and we will get this sorted asap!
-Shelby & The Final Crew
HI Kwame,
Thanks for taking the time to review our carabiner. We're sorry to see only 3 stars!
Please let us know how we can help by emailing halp@finalstraw.com.
-Shelby & The Final Crew