Hi Christine!
Thank you for sucking responsibly with our FinalStraw! It's easiest to clean your straw by placing it in a "V" formation in the dishwasher.
You rock!
-Shelby & the FinalCrew
“I love it. The 2.0 smaller and I like the collapsible brush. I have noticed that if the straw isn't used for a bit the silicone middle doesn't completely open but the brush will open it if you just push it through.”
Hi Kelly,
We’re very sorry to hear you’re having difficulties putting your FinalStraw back in the case!
Here’s how our mermaids do it: first, fold your straw in half with the tips touching, and then fold it in half a second time holding the tips together. With the both mouth tips facing up and forward, slide the straw into the case.
Should you have any further questions please let us know and contact our customer support team at halp@finalstraw.com!
-Shelby & The Final Crew
Hi Ricki,
We're very sorry your FinalStraw experience hasn't been ideal!! We value people who care enough about our Mother Earth and suck responsibly, and I'd love to look into who we can turn this experience around for you.
We back every product with a lifetime guarantee and would be happy to replace your product at no charge. Please contact our customer support team at halp@finalstraw.com and we will get this sorted asap!
-Shelby & The Final Crew
