Hi Kelsey,
We're sorry to hear you experienced that with your Finalstraw! The straw can withstand temperatures of up to 250 degrees Fahrenheit. That’s pretty hot!
Good news, we back every product with a lifetime guarantee and would be happy to replace your product at no charge. We can also submit a refund for you, if you prefer.
Please contact our customer support team at halp@finalstraw.com so we can help!
-Shelby & The Final Crew
“Purchased this for my wife, who carries it on her phone case wherever she goes. Once we learned that you must wash both the inside of the rubber tube and the cavity between the rubber and the metal outer straw it has worked perfectly. It's also a great conversation starter. Suck responsibly!”
Thanks for sucking responsibly, Dawn! Make sure you're putting your straw in the case with the mouth tips at the front towards the opening. Just pinch the tips and pull, and that should do the trick.
-Shelby & the FinalTeam
