“At this point it don’t care about how this hat will look or feel because itwill be returned as soon as I get it. If I even do get it. My package was shipped two weeks ago with no updates on it for over a week. There is a shameless absence of customer service on GiGi Pip’s part. And this isn’t the first time I’ve had terrible customer service from them. If I want any information on my package I’ve been told I have to reach out to USPS myself even though I’m not the one who made the mistake of choosing USPS as the shipper. If my package arrives I will be returning it immediately. I have almost a dozen GiGi Pip hats but they have now lost a customer and will never get another cent from me.”
Hey Ashley! Thank you so much for your feedback, it is so appreciated + I have already passed this along to our customer experience management so they are aware of the situation. We are so sorry for the experience that you have had with this order + we will certainly be providing more training to our team. Your loyalty to our brand means a lot to us + we would love to help make this right! As far as the product goes we'll be in touch via email! xx
