Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.07

4.1 Rating 720 Reviews

74 %

of reviewers recommend Gigi Pip

4.1

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

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“I absolutely love my new hat. It’s the hat I’ve always dreamt of! I have a small head, and very few companies make hats that fit me. I still had to use a size-reducer insert, but once I added it, the hat fit perfectly. The low crown suits my face beautifully, and it truly feels like this hat was made for me. With the band, feather, and moon pin, it turned out to be an absolute masterpiece. Thank you so much for creating such a beautiful hat for me. I couldn’t love it more! ❤️”

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Posted 10 hours ago

“I was sent the wrong item. When I asked for the correct item to be sent, I was ignored and directed to pay for shipping to send the wrong item back. Very disappointed with the customer service. I tried to follow up but was not emailed back.”

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Posted 6 days ago

“So cute, just as pictured.”

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Posted 1 week ago

“My hat arrived unwearable and completely damaged. I made a claim and Gigi pip did not respond. I sent photos to prove. Would have loved a replacement. But now I wasted $115.”

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Posted 1 week ago

“They sent me a damaged hat with a stain on it which I returned and then they charged me a restocking fee. How would you feel?”

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Posted 1 week ago

“I love the hat, it’s gorgeous! The quality is great and a good value for the money. The turnaround time and customer service is a whole different story. Their website claims, “ Total shipping time is a combination of processing time + shipping time. Our team's standard is to process orders within 1-2 business days, upon completion orders will be picked up by either UPS or USPS. Orders are traditionally in transit for 2-4 days, meaning that delivery can be expected within 3-6 days in most cases.” The whole reason I ordered a hat from Gigi Pip is because I should’ve received my hat in time for an event I had, as I placed my order 12 days prior. From the time I placed my order and received it, it was 14 days. I understand that things happen, however, I contacted customer service twice before I even received a response back. When I finally received a shipping notification, my package sat under “will provide tracking once we receive the package” for four days. I reached out to customer service two more times and never heard back from them either time.”

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Posted 1 week ago

“I still waiting for my hats. It’s almost 300 dls and you don’t even answer my emails. Usps said they didn’t receive the package.”

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Posted 1 week ago

“Hat arrived late after paying for speedy delivery and damaged. It’s bent out of shape. Packaging sucks!”

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Posted 1 week ago

“This was my first purchase from Gigi Pip. The website is easy to navigate and checkout simple.”

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Posted 1 week ago

“I ordered a hat about 4 weeks ago now. I reached out to Gigi Pip after not having heard anything about my shipment about 2 weeks after order (via email and text - as per their recommendation on their website). Took ~5 days to hear back w any apology and statement that it would ship shortly. I got a notification that it was mailed. Kept Chkg on the shipment which was never picked up by postal. About a week later got a notice that hat I ordered was sold out and I could select how to proceed. Selected refund which I still haven’t received. That was 5 days ago. Communication and pace is horrible.”

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Posted 1 week ago

“Love the Teddy style. Great hat, fits perfect, and made well. I have gotten many compliments and I shared Gigi Pip.”

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Posted 1 week ago

“Love my new straw sun hat! It fits perfectly and I have a huge head so it’s rare to find one that I like and looks good!”

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Posted 1 week ago

“The string on the front of the cap was loose when I received it!”

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Posted 1 week ago

“Poor Customer Service. What I really mean is LACK OF customer service. Out of 4 attempts to reach them (3 online thru email and/or their online “contact us” form and 1 by phone). I finally got one response and I replied back and…….crickets.”

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Posted 1 week ago

“Love my Hats”

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Posted 1 week ago

“Your hats are great. A bit pricy. I Love the-new customization options but maybe not so high. I would love a free TEDDY.”

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Posted 1 week ago

“No reply when requesting information to return an item. No customer service. I tried every way possible to contact you. No reply.”

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Posted 2 weeks ago

“My Ginger Gambler hats in Taupe and Black have arrived and I’m extremely pleased with them! Now I plan on personalizing them with a band and a feather. I’m looking forward to a fashionable fall festival time!”

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Posted 2 weeks ago

“The Most Well Constructed Hats. I Get Soo Many Compliments! 💛💛💛Them. I Have Several🥂”

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Posted 2 weeks ago

“I have ordered 3 weeks ago. I was so excited for my first order and ordered directly 5 hats. But with my tracking number there is no update or change since 10days. I would like customer service to support with this. I really hope I will get a hold of my order.”

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Posted 2 weeks ago

Gigi Pip is rated 4.1 based on 720 reviews