Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.08

4.1 Rating 713 Reviews

74 %

of reviewers recommend Gigi Pip

4.1

Based on 713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

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“Hat arrived late after paying for speedy delivery and damaged. It’s bent out of shape. Packaging sucks!”

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Posted 8 hours ago

“This was my first purchase from Gigi Pip. The website is easy to navigate and checkout simple.”

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Posted 14 hours ago

“I ordered a hat about 4 weeks ago now. I reached out to Gigi Pip after not having heard anything about my shipment about 2 weeks after order (via email and text - as per their recommendation on their website). Took ~5 days to hear back w any apology and statement that it would ship shortly. I got a notification that it was mailed. Kept Chkg on the shipment which was never picked up by postal. About a week later got a notice that hat I ordered was sold out and I could select how to proceed. Selected refund which I still haven’t received. That was 5 days ago. Communication and pace is horrible.”

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Posted 14 hours ago

“Love the Teddy style. Great hat, fits perfect, and made well. I have gotten many compliments and I shared Gigi Pip.”

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Posted 15 hours ago

“Love my new straw sun hat! It fits perfectly and I have a huge head so it’s rare to find one that I like and looks good!”

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Posted 15 hours ago

“The string on the front of the cap was loose when I received it!”

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Posted 1 day ago

“Poor Customer Service. What I really mean is LACK OF customer service. Out of 4 attempts to reach them (3 online thru email and/or their online “contact us” form and 1 by phone). I finally got one response and I replied back and…….crickets.”

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Posted 1 day ago

“Love my Hats”

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Posted 1 day ago

“Your hats are great. A bit pricy. I Love the-new customization options but maybe not so high. I would love a free TEDDY.”

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Posted 1 day ago

“No reply when requesting information to return an item. No customer service. I tried every way possible to contact you. No reply.”

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Posted 3 days ago

“My Ginger Gambler hats in Taupe and Black have arrived and I’m extremely pleased with them! Now I plan on personalizing them with a band and a feather. I’m looking forward to a fashionable fall festival time!”

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Posted 3 days ago

“The Most Well Constructed Hats. I Get Soo Many Compliments! 💛💛💛Them. I Have Several🥂”

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Posted 3 days ago

“I have ordered 3 weeks ago. I was so excited for my first order and ordered directly 5 hats. But with my tracking number there is no update or change since 10days. I would like customer service to support with this. I really hope I will get a hold of my order.”

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Posted 4 days ago

“Love the Hats, they are PERFECT!”

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Posted 6 days ago

“The hat I ordered is beautiful, everything I expected and more.”

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Posted 1 week ago

“I placed an order August 23. It had not arrived the week of September 1. I emailed and tried to call several times over several days. Finally got an answer to an email and a shipping number. The shipping number was for an item that never seemed to be shipped. So I emailed and called and eventually text again to get a response and a full refund. I never received the items.”

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Posted 1 week ago

“I have been wanting a hat from your company for quite some time. A friend of mine stated she had an excellent experience purchasing one. I on the other hand did not have a good experience. I purchased the hat I wanted and as I was checking out, there was a button that said purchase this hat. And I accidentally clicked it so… I ordered two hats one that I didn’t want. Right away I tried to change my order, but couldn’t. So I sent an email explaining the situation never heard back. Over the course of two weeks I sent four different emails stating I didn’t mean to purchase the second hat… and never heard back. When the box arrived at my door it was completely smashed. I opened up the box to find the two hats, nestled together, only wrapped in a bag with absolutely no padding no bubble wrap….nothing. The hat I wanted was completely dented and smashed. And had I didn’t mean order was too small (because I didn’t mean to order it)yet in excellent condition. I was very disappointed because in all of the emails that I wrote not once have I gotten a response. I returned the hats. And even though one was damaged, I was still charged for restocking fee. I have yet to get my reimbursement. I’m disappointed because the hats did feel quite beautiful. My hope was that as I was supporting a women owned business. I would’ve gotten treated as one woman would want to be treated. Perhaps I’ll go to boot barn and try hat on. Hopefully I get my refund soon.”

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Posted 1 week ago

“The items I received were gorgeous but the hatband was missing from the hat, and instead of just sending me the missing hatband, they wanted me to send the whole hat back because "maybe they sent the wrong hat". This process would have taken another couple of weeks not to mention the utter waste of shipping an item back and forth. Looking online, it would seem they have a problem with customer service so I should not have been surprised. Maybe their in person customer service is better but I would not buy online again. Xx”

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Posted 1 week ago

“Good looking hat! Very comfortable!”

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Posted 1 week ago

“Unfortunately my experience was exceptionally disappointing, apart from a speedy delivery and a quality hat, which was very poor fitting (too shallow on the head) so needed to be returned. Customer service didn’t reply to emails until I sent them repeatedly, dispite paying a fee for free returns, it’s only for exchanges, there’s a return shipping fee and a restocking fee, as I purchase a reduced item it’s not financially viable for me to return it, so I’m stuck with it. I won’t be buying again and sadly would not recommend.”

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Posted 1 week ago

Gigi Pip is rated 4.1 based on 713 reviews