Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.15

4.2 Rating 472 Reviews

77 %

of reviewers recommend Gigi Pip

4.2

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff is amazing, the quality is phenomenal and our corporate groups love this experience.”

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Posted 19 minutes ago

“Let's start by saying that my order #15431836-250 never arrived. On 11/13, I received an alert from the Post Office stating my hat was being returned to you. I started reaching out to you by phone, text and email. NOTHING. Never heard back.”

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Posted 1 day ago

“Love my Gigi Pip hats.”

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Posted 1 day ago

“My first purchase from this place was the fuzzy headbands as Christmas gifts. They are ADORABLE I wish I could buy 20 things from here”

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Posted 1 day ago

“I’m not happy with their customer service or the quality of their cardboard hats !!!! 👎👎👎”

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Posted 1 day ago

“The only place I shop for hats! Love the variety and quality they offer! Also, I love their rewards program!”

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Posted 2 days ago

“Bought a Dean Rancher Cowboy Hat, couldn’t wait to make my finishing touches here in Michigan! I’m obsessed with it to say the least!”

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Posted 4 days ago

“Such a fun experience and love the personalization!”

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Posted 4 days ago

“Love my new hat! Customer service was above and beyond! Makenzie ?? At the kaysville location designed a beautiful hat band! It’s perfect!”

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Posted 4 days ago

“At Moms Gone Wild West, we’re completely obsessed with Gigi Pip. Their hats capture everything we love about the modern cowgirl — effortlessly blending feminine style with western grit. Each piece transitions seamlessly from a beautiful dress to the barn, without ever missing a beat. The modern color palettes fit every style and mood, from city chic to dusty trail days. These hats have truly become part of our everyday uniform — timeless, confident, and undeniably cool. If you’re a woman who loves to live boldly, chase sunsets, and look amazing doing it, Gigi Pip is your go-to.”

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Posted 1 week ago

“The best hats ever. Super comfortable and very well made. I always get compliments when I wear them.”

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Posted 1 week ago

“Just recently purchased a beanie and scarf and LOVE the quality and royal blue color! I lost my beans while on a trip to New York and I'm sad! I will be buying another one for sure!”

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Posted 1 week ago

“I returned a hat due to the oversized look that wasn’t appealing to me. I was told I would get a refund after they deducted 30% (for restock and shipping fees). That was 2 weeks ago and I still never received my partial refund. I reached out to customer service and got no response. responded to my emails.”

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Posted 1 week ago

“great product, TERRIBLE customer service. Maybe the worst customer service i've experienced in years. We needed a hat exhanged for size, Gigi gratiously let us send back for exhange. It took them a few months to ship out, oh well, but in that time we've changed address and let them know. They shipped to old address anyways, when recieiving shipping notification reached out again multiple times multiple ways to try and correct problem before it was too late. Have since recieved no answer on phone, no response on chat, no response to emails, etc.. It feels as if no human actually works in their customer service department, and whatever software they are using is equally as helpful as no help at all.”

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Posted 1 week ago

“I love the hats but I ordered the M/L size - but there are too big so I had to learn to order probably small/ Medium/ do you guys have a band or something I can use to make them fit without using a newspaper band ?”

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Posted 1 week ago

“I ordered two hats via ViewYourDeal. Love the style and quality but they were a bit small. I wanted to exchange them. I tried every possible way to reach someone at the company for a month- email; chat; phone calls- crickets. The website even said Returns process was unavailable!!”

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Posted 1 week ago

“I love my Gigi Pip hats! I am a “GIGI” (grandma) and my hats are a part of my design style!! They allow me to express that maverick side of myself! Love them!! Also, you provide excellent customer service!!”

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Posted 2 weeks ago

“Great website for getting my first hat.”

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Posted 3 weeks ago

“fast service, great products”

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Posted 3 weeks ago

“I had a terrible experience with customer service. I tried to do a return item but I kept getting the run around. So now im stuck with a item that im not satisfied with. I would not recommend this company I would give them one star”

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Posted 3 weeks ago

Gigi Pip is rated 4.2 based on 472 reviews