Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.14

4.1 Rating 482 Reviews

77 %

of reviewers recommend Gigi Pip

4.1

Based on 482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hope you like your order, if not there’s a restocking charge. After returning my hats and getting the confirmation they received them it took 2 months to receive my return credit, You can’t call, there’s no one to answer your phone call. So after numerous emails and finally telling them I’m contacting my credit card company I received my credit. I bought these hats on steals and deals. What a hassle! Never again!”

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Posted 2 hours ago

“Great quality and I was pleasantly surprised with how quickly I received my order. I will definitely be ordering again! 💜”

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Posted 1 day ago

“Love Gigi Pip! I have many hats & each one is my favorite! The quality is perfect!”

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Posted 1 day ago

“Shipping was quick and easy.”

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Posted 2 days ago

“The gold and turquoise hat band is a beautiful addition to my hat band. Great quality, quick shipping…I will be a repeat customer for sure! Thank you for making such a pretty product!”

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Posted 4 days ago

“I’ve purchased two fedoras so far and love them both. They’re 💯🔥”

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Posted 4 days ago

“I have been purchasing from Gigi Pip for years. It is one of the only hat companies, that sell my hat size; XS-S. They are hats of great quality, style, colors, and you can’t beat the prices. By far my favorite hat company…”

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Posted 5 days ago

“Very poor quality hats. Feels like thick felted cardboard. Painful fit — too round. And worst of all it cost $33 to return them. Wish I’d never purchased from this brand. Absolute waste of time and money. Their fans are just bought influencers.”

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Posted 5 days ago

“A+ great quality”

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Posted 1 week ago

“Paid for 1-2 day shipping; order arrived 6 days later with little to no help from customer service. Was so excited to splurge on my dream hat but I would honestly never recommend this brand. Had to argue for a refund on the shipping that wasn’t honored (it was shipped USPS priority which explicitly states a 4 day ship time)”

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Posted 1 week ago

“The staff is amazing, the quality is phenomenal and our corporate groups love this experience.”

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Posted 1 week ago

“Let's start by saying that my order #15431836-250 never arrived. On 11/13, I received an alert from the Post Office stating my hat was being returned to you. I started reaching out to you by phone, text and email. NOTHING. Never heard back.”

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Posted 1 week ago

“Love my Gigi Pip hats.”

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Posted 1 week ago

“My first purchase from this place was the fuzzy headbands as Christmas gifts. They are ADORABLE I wish I could buy 20 things from here”

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Posted 1 week ago

“I’m not happy with their customer service or the quality of their cardboard hats !!!! 👎👎👎”

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Posted 1 week ago

“The only place I shop for hats! Love the variety and quality they offer! Also, I love their rewards program!”

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Posted 1 week ago

“Bought a Dean Rancher Cowboy Hat, couldn’t wait to make my finishing touches here in Michigan! I’m obsessed with it to say the least!”

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Posted 2 weeks ago

“Such a fun experience and love the personalization!”

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Posted 2 weeks ago

“Love my new hat! Customer service was above and beyond! Makenzie ?? At the kaysville location designed a beautiful hat band! It’s perfect!”

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Posted 2 weeks ago

“At Moms Gone Wild West, we’re completely obsessed with Gigi Pip. Their hats capture everything we love about the modern cowgirl — effortlessly blending feminine style with western grit. Each piece transitions seamlessly from a beautiful dress to the barn, without ever missing a beat. The modern color palettes fit every style and mood, from city chic to dusty trail days. These hats have truly become part of our everyday uniform — timeless, confident, and undeniably cool. If you’re a woman who loves to live boldly, chase sunsets, and look amazing doing it, Gigi Pip is your go-to.”

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Posted 2 weeks ago

Gigi Pip is rated 4.1 based on 482 reviews