Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.10

4.1 Rating 698 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Write Your review

Tell us how Gigi Pip made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order August 23. It had not arrived the week of September 1. I emailed and tried to call several times over several days. Finally got an answer to an email and a shipping number. The shipping number was for an item that never seemed to be shipped. So I emailed and called and eventually text again to get a response and a full refund. I never received the items.”

Helpful Report

Posted 55 minutes ago

“I have been wanting a hat from your company for quite some time. A friend of mine stated she had an excellent experience purchasing one. I on the other hand did not have a good experience. I purchased the hat I wanted and as I was checking out, there was a button that said purchase this hat. And I accidentally clicked it so… I ordered two hats one that I didn’t want. Right away I tried to change my order, but couldn’t. So I sent an email explaining the situation never heard back. Over the course of two weeks I sent four different emails stating I didn’t mean to purchase the second hat… and never heard back. When the box arrived at my door it was completely smashed. I opened up the box to find the two hats, nestled together, only wrapped in a bag with absolutely no padding no bubble wrap….nothing. The hat I wanted was completely dented and smashed. And had I didn’t mean order was too small (because I didn’t mean to order it)yet in excellent condition. I was very disappointed because in all of the emails that I wrote not once have I gotten a response. I returned the hats. And even though one was damaged, I was still charged for restocking fee. I have yet to get my reimbursement. I’m disappointed because the hats did feel quite beautiful. My hope was that as I was supporting a women owned business. I would’ve gotten treated as one woman would want to be treated. Perhaps I’ll go to boot barn and try hat on. Hopefully I get my refund soon.”

Helpful Report

Posted 20 hours ago

“The items I received were gorgeous but the hatband was missing from the hat, and instead of just sending me the missing hatband, they wanted me to send the whole hat back because "maybe they sent the wrong hat". This process would have taken another couple of weeks not to mention the utter waste of shipping an item back and forth. Looking online, it would seem they have a problem with customer service so I should not have been surprised. Maybe their in person customer service is better but I would not buy online again. Xx”

Helpful Report

Posted 1 day ago

“Good looking hat! Very comfortable!”

Helpful Report

Posted 2 days ago

“Unfortunately my experience was exceptionally disappointing, apart from a speedy delivery and a quality hat, which was very poor fitting (too shallow on the head) so needed to be returned. Customer service didn’t reply to emails until I sent them repeatedly, dispite paying a fee for free returns, it’s only for exchanges, there’s a return shipping fee and a restocking fee, as I purchase a reduced item it’s not financially viable for me to return it, so I’m stuck with it. I won’t be buying again and sadly would not recommend.”

Helpful Report

Posted 4 days ago

“In LOVE!! Will be a forever customer!”

Helpful Report

Posted 6 days ago

“I ordered a hat to take on vacation for my birthday. I paid extra for expedited shipping. I never received my hat . 2 weeks later it still hasn’t come and when I contacted customer service, they basically said it’s not on them it’s USPS. Not helpful at all. return and refund!!!”

Helpful Report

Posted 1 week ago

“I bought this hat twice now, the first time it had a bald/thin spot in the front crown so it looked dirty, the second time I bought it it came with the band/tag sewn backwards so it sits on my forehead. Expensive hats, shoddy craftsmanship.”

Helpful Report

Posted 1 week ago

“Lovely hat, fast shipping, will definitely buy again”

Helpful Report

Posted 1 week ago

“I am a HUGE and loyal fan of Gigi Pip! Almost all my hat collection is made up of your styles, and I love your motto.”

Helpful Report

Posted 1 week ago

“Customer service was excellent. Love my hat!”

Helpful Report

Posted 1 week ago

“The hats are fine its the return process that I have issue with. I purchased a hat onsale and didnt like it. So I started the return process. I would have to pay the return shipping and then they were going to charge me a restocking fee. Those costs would wipe out 2/3's of my return money. Not going to purchase from them again.”

Helpful Report

Posted 1 week ago

“Excellent quality and style.”

Helpful Report

Posted 1 week ago

“I have 22 Gigi Pip hats. I know that’s a lot of hats but I love the quality, and styles that they offer. Keep up the great work! Sincerely loyal customer.”

Helpful Report

Posted 1 week ago

“Hi. I love GigiPip. I do have a little trouble with hat sizes. They do fit different and run different. The adustables help alot. Big fan of that. Any remarks on this always is helpful. I wished you would make more hats in Vintage blue. I always miss out on my size. Everybody love denim jeans and a blue hat! I had a little trouble last time on a refund and I could not get the exchange out of the order instead of a refund. I think if you could contact someone on the phone it might save you alot of refunds on the wrong sizes. I like to be able to use my rewards or discounts. Thats important. Please make some hats with wigs attached! I am losing my hair and there are so many young girls with cancer treatment who need hair wig hats. I am 79 and my hair is dropping out. I wear hats everyday. So more white and more blue for me!”

Helpful Report

Posted 1 week ago

“Shipping took longer than expected and they didn’t ship until I contacted them and asked where my order was. The box also came damaged and hats bent. But I think I was able to pop them into the correct shape again.”

Helpful Report

Posted 1 week ago

“I’ve never been able to find a hat that I like one!! You did it. Thank you.”

Helpful Report

Posted 2 weeks ago

“I'm a long time buyer of GiGi Pip hats and I LOVE them all! I get many compliments and I will continue to make purchases for all of the styles I love wearing. Thank you, Lisa”

Helpful Report

Posted 2 weeks ago

“AMAZING Customer service! I purchased 4 hats now from Gigi Pip and they're costomer service replied to me right away and helped resolve my issue faster than antipciated! Love this brand. THANK YOU!”

Helpful Report

Posted 3 weeks ago

“I love ALL my Gigipip hats. I have 10 hats. Bought my first one when you first started the business. Monroe was my first hat. And can you believe I picked up a second one at a consignment store?”

Helpful Report

Posted 3 weeks ago

Gigi Pip is rated 4.1 based on 698 reviews