Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.06

4.1 Rating 723 Reviews

74 %

of reviewers recommend Gigi Pip

4.1

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the hat, it’s gorgeous! The quality is great and a good value for the money. The turnaround time and customer service is a whole different story. Their website claims, “ Total shipping time is a combination of processing time + shipping time. Our team's standard is to process orders within 1-2 business days, upon completion orders will be picked up by either UPS or USPS. Orders are traditionally in transit for 2-4 days, meaning that delivery can be expected within 3-6 days in most cases.” The whole reason I ordered a hat from Gigi Pip is because I should’ve received my hat in time for an event I had, as I placed my order 12 days prior. From the time I placed my order and received it, it was 14 days. I understand that things happen, however, I contacted customer service twice before I even received a response back. When I finally received a shipping notification, my package sat under “will provide tracking once we receive the package” for four days. I reached out to customer service two more times and never heard back from them either time.”

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Posted 2 weeks ago

“I bought this hat twice now, the first time it had a bald/thin spot in the front crown so it looked dirty, the second time I bought it it came with the band/tag sewn backwards so it sits on my forehead. Expensive hats, shoddy craftsmanship.”

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Posted 1 month ago

“I'm totally disappointed in the shipping delays and the overselling of products. When my order was placed it was in stock. Now with the delay of my order its out of stock. This is unacceptable in 2026. Please do better.”

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Posted 2 months ago

“Not happy because I received a confirm for my order and than a few days later a refund Because they ran out. Not the way to do business”

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Posted 3 months ago

“Poor customer service. They made mistake on custom order and offered no solution other than offering a coupon code for subsequent orders. Had to request refund for customization not done. Will not be ordering from this company in the future.”

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Posted 4 months ago

“Hats are nice customer service is absolutely horrible.”

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Posted 5 months ago

“I’ve now ordered five hats from GiGi Pip. I have to say my most recent has been a true disappointment. My order was placed on 3/9/26 and I still haven’t received my hat. I made phone calls and numerous messages to only receive a response that has not helped. Because I have not received my hat, I’ve asked for a refund. Still no response. One would think because of the amount of business I’ve already done with GiGi Pip better customer service would have been shown, but not so. It’s obvious I’m a fan of the merchandise, but the customer service is horrible.”

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Posted 6 months ago

“I really can't write a review on Gigi Pip because I received a hat smaller than I ordered. I ordered a 61 and received a 59 instead. I wear an XL / 7 5/8s, BUT you sent me an "M/L". If you make good on this botched job of yours, I will rate you MUCH HIGHER!”

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Posted 9 months ago

“Shipping was quick and easy.”

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Posted 10 months ago

“The quality of the straw hat didn't match the cost. It's a pressed/smushed very flimsy cardboard/plastic material. I thought it'd be better quality noting the higher price point. The color and style is consistent with the image. I'm considering returning it.”

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Posted 1 year ago

“Hi..I received my hat (great) but not my Zodiac card (Aries). I sent a message to hello@gigipip.com. It’s been over 24 hours and no response. The card is not cheap and I really wished I received my full order. Please GiGiPip…respond to my message.”

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Posted 1 year ago

“Need to get stock in. Out of xs sizes”

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Posted 1 year ago

“I love Gigi Pip hats, I have 4 of them. However the customer service department leaves a lot to be desired. Nobody returns emails, and the chat bot is worthless. I finally found a phone number for the office / SLC store but that led me nowhere. You guys have to get your customer service and returns thing together.”

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Posted 1 year ago

“Unfortunately my hat arrived damaged. The box was in perfect condition so it was placed into the box this way. I emailed customer service right away as I wanted to wear it to an event and it took days to hear back. Once I did, they did not seem disappointed that the hat arrived damaged, they suggested I steam it if I wanted a quick fix, but were not apologetic or concerned about their standards. Very disappointing. Will be returning and purchasing a different hat from a company that wants to provide great customer service with high standards.”

Helpful Report

Posted 1 year ago

“Hi Gigi Pip Team, I’m reaching out as an unsatisfied customer regarding a recent experience. I originally purchased a hat that ended up being two sizes too big. I went online to exchange it for the correct size, but instead of a straightforward exchange, I received an email with a store credit. I used that credit to purchase a different hat in the correct size but had to pay more out of pocket. Shortly after placing that new order—literally within an hour—I received an email saying the same hat I just bought at full price was now on sale. I reached out to customer service that same day to ask if the sale price could be honored, but I haven’t received any response. To top it off, when the new hat arrived, it was only partially wrapped in plastic and the front of the brim looks used or damaged. Overall, this experience has been disappointing. I really love your brand and was excited about my purchase, so I’m hoping this can be resolved. I’d truly appreciate your help in making this right. Thank you”

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Posted 1 year ago

“I ordered the Sal Bucket Hat from the retail store on 2/21. I was thrilled they had one, because it was not available online and I needed it by 2/28. The sales person assured me that I’d get it in time. I realized on 2/25 that it had not shipped yet. So I called the store at 11:30am. There was no answer and it went to voicemail. I did not receive a call back. I called again later and was told that they would look into it and get back to me. No one got back to me. I called again. No answer. So, the next day, I started chatting online with their customer service. I was told again that they would look into it. Several hours later, I checked in again. No one replied until the next day. They said they we’re sorry that the hat was never shipped and would be sent soon. I asked for expedited shipping and also a manager. But, did not hear back. I believe it was 2/26 when I received a shipping email. It was not expedited (because I needed it by 2/28). Instead, it was sent first class mail. Again, I asked to speak with a manager. The manager finally replied and said that she looked at the background on my case and agreed that my customer service experience was not up to par. So she gave me a $25 credit on a future purchase. I explained to the manager (in a text) that I needed the hat by 2/28. And since I would not receive it in time, I had to buy a different hat. I asked that instead of a credit, could they deduct something from the price of the hat. But, she did not reply. In fact, she till has not replied, almost a week later. I finally received the hat on 3/3. It is beautiful. But, I still had to buy a different one for 2/28. Gigi Pip has lovely hats. But, I wish their customer service was better.”

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Posted 1 year ago

“I purchased a hat back in December for a Christmas present for my sister. The limited edition cattlemen. Beautiful hat! However, it was damaged in transit. The package arrived crushed and then it looked like a dog got a hold of it and chewed the corner. Not to mentioned it had food greased stain on the top like someone enjoyed their lunch on it. It arrived a total hot mess. The top of hat was buckled in at the very front from the crushing. I must add for the price point of these hats the packaging could be a lot better or perhaps a different carrier. USPS let you down. Im making this review because I emailed hello@gigipip.com with absolutely no response. I even resent it two more times considering the holiday schedule. I also called the number with no luck as well. I was simply looking for someone to make it right as it was too late to return and I had to gift this to my sister damaged. Again, the product itself was beautiful but at the end of the day it arrived damaged.”

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Posted 1 year ago

“Hi I purchased a 100$ gift card on line and was supposed to receive a 50& gift card to go with it for a new year / holiday promotion . I didn’t receive the 50$ card .”

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Posted 1 year ago

“Had defect in previous order. Reached out, no response ;-(”

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Posted 1 year ago

“Never got my order, think it got lost in transit”

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Posted 1 year ago

Gigi Pip is rated 4.1 based on 723 reviews