Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.12

4.1 Rating 316 Reviews

76 %

of reviewers recommend Gigi Pip

4.1

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Write Your review

Tell us how Gigi Pip made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hat is beautiful but I think they need to improve their packaging so the hats don’t get damaged during the shipping process. The package needs more stuffing or a secure base and inflated plastic or something to protect the hats from being misshaped or dented. My hat was damaged when it received it.”

Helpful Report

Posted 1 week ago

“I love my Gigi Pip hat that I own and purchased in store. I wanted to expand my collection, so I purchased 3 hats online and couldn’t wait for their arrival. Sadly, 2/3 were poor quality with crooked seams or a lopsided brim (shipping box intact in hat form so no issues there). And no, they were not from the blemished collection. I emailed and never heard back. I submitted a request for a return via their portal and was charged a restocking fee of $7+ dollars and shipping. I’m not sure why I have to pay restocking fees considering they sent me two poor quality hats that are unwearable due to the extent of issues. 1/3 hats is amazing. Moving forward, I will only purchase in storefronts where I can examine the hat and try on. If I didn’t love my Dakota as much as I do, the rating would have been much lower. I included pictures of the 2 hats with quality issues and the Dakota DAE that I loved.”

Helpful Report

Posted 1 month ago

“Based on other reviews, I am sure your products are lovely, but I was unable to get any type of response from customer service. In less than 24 hours after placing my order one evening, I emailed and called to change the order. I called again during business hours the next day. I never received any type of response - no email, no text, no phone message. Finally after the product shipped, I emailed again, but got no response. Once the package arrived, I returned it unopened the same day. I took a $20 hit which makes me highly unlikely to order from your company again. There is no "free and easy return".Why is there zero customer service response?”

Helpful Report

Posted 1 month ago

“Overall good quality hats, responsive customer service but only electronically, no option to talk to someone to have a conversation about the different options. Rewards also expire in 365 days and cannot be applied to sales merchandise. As well, I will the would provide the overall length and width and height of hats in the description so that you can compare overall size and presence. They also add a return package to invoice at checkout and you can’t opt out of that. Other vendors just include that in their prices. It was a surprise.”

Helpful Report

Posted 2 months ago

“I really like the hats. But your shipping method is horrible. It takes almost a month for delivery. I can order from China or the UK and it gets delivered much sooner than that . In addition, I have ordered a dozen or more hats with no perks. Just give an easy discount without having to purchase something to get it.”

Helpful Report

Posted 3 months ago

“I was really surprised my hat came with loose srings etc, not the quality I expected”

Helpful Report

Posted 3 months ago

“Beautiful hat but it was my first time purchasing here and the hat was too big. Apparently because the hat was on sale over the holidays it was a final sale item (had I known this I would not have purchased it). So I am unable to return or exchange the hat which is disappointing.”

Helpful Report

Posted 4 months ago

“Hats a great. Customer service not so great”

Helpful Report

Posted 4 months ago

“I would have given you guys 5 stars but your shipping/packaging of my hat was very poor. I received an item that didn’t look anything like the photo and I had to end up paying someone to fix it for me. Overall my experience was not good. I would suggest more care when shipping your hats out to your customers. I feel as a consumer I should have been offered a replacement or my money back. Your customer service on instagram did help, I will say the response time was good. After having the hat adjusted I decided to keep it. The quality is good and the fit was great.”

Helpful Report

Posted 4 months ago

“My Teddy Cattleman's hat is beautiful, however, it is not styled like the one in the picture which is why I bought it. So very disappointed with this purchase for this reason.”

Helpful Report

Posted 5 months ago

“The hats are fab, I love them. However, most are sold out. Disappointing.”

Helpful Report

Posted 3 years ago

“Please make this hat in more colors. I'll buy them all!”

Helpful Report

Posted 3 years ago

“Quick delivery”

Helpful Report

Posted 3 years ago

“I love your hats but upset I have not gotten my hat.”

Helpful Report

Posted 3 years ago

Gigi Pip is rated 4.1 based on 316 reviews