Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.13

4.1 Rating 416 Reviews

76 %

of reviewers recommend Gigi Pip

4.1

Based on 416 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was extremely disappointed with this order. This particular hat was $245 and it was packed in the box in a small flimsy piece of plastic-not the more substantial Gigi Pip branded thicker plastic bags that all my other hats have come in. It didn’t even stay on the hat during shipping. Also, the box was barely held together with the tape. It was packed by someone who clearly didn’t care. I also emailed your customer service the night I placed the order with a sizing question and I have yet to hear from anyone. I like to support women-owned small businesses so this transaction was especially disappointing.”

Helpful Report

Posted 3 weeks ago

“Terrible customer service. Package never arrived and when I reached out multiple times for assistance, they kept pushing off assisting me and went as far as lying about delivery services and replacement options. Would not recommend at all. ASN Hats is much better.”

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Posted 1 month ago

“The quality of the straw is very low and cheap for the amount of money this hat cost. My hat looks like it was worn and returned and then re-sold. I am very disappointed and will never order”

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Posted 1 month ago

“Very disappointed with this brand , I order two hat both, but they both were in bad condition they were advertised as new but definitely not brand new they have stains..”

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Posted 1 month ago

“Customer service was terrible. I reached out regarding a shipping issue over 7 days ago (twice) and still have not received a response from anyone. And the issue was your fault! Thank goodness UPS contacted me by phone and was able to correct my address which Gigi pip entered incorrectly (my order confirmation had the correct address but the shipping confirmation email showed an error). I gave this company another chance from previous issues and this last experience just solidify that I will not be doing business with this company again!”

Helpful Report

Posted 2 months ago

“worst quality leather/hardware i've ever had the misfortune of purchasing. was told i could return with no issue, and yet, there is no option to return through the shop app, only store credit. i am SHOCKED any company would put this poor quality product to market under their name. i hardly even believe it's leather-- it smells like plastic and feels like plastic. also, the 'leather' is completely dented and the zipper got caught on the cheap, loose nylon interior when trying to zip the bag closed.”

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Posted 2 months ago

“I'm trying to exchange a hat that is too big with no success. Thinking this is a horrible vendor”

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Posted 2 months ago

“My hat arrived smashed and I have had zero response from this company on trying to get a replacement or refund. Super sad, this was my Mother’s Day gift and I was really excited about it.”

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Posted 2 months ago

“Received a crushed hat and can not get a return authorization and label. My return window is about to close not happy . Says “ under review””

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Posted 2 months ago

“I ordered my hats over 15 days ago and still have not received them. I emailed Gigi Pip and have gotten no response. I've been a loyal customer and am disappointed in this level of service.”

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Posted 2 months ago

“TBD with customer service”

Helpful Report

Posted 2 months ago

“Buyer Beware! Insufficient packaging resulted in a damaged and accordianed Millie Straw hat arriving. Because I am a Canadian customer I cannot return and GiGiPiP has now ghosted me - and the ONE reply I did get was the initial response - that my claim was rejected, and to contact customer service. I did and more than a week later…. Crickets. 0 stars. Worst customer service. Beware!”

Helpful Report

Posted 2 months ago

“I ordered a hat prioirty shipping and 12 days later have not received it. I'm praying customer service gets back to me, but based on an experience I had a couple of months ago, I am not hopeful. It took over a month to get a response and that was also after multiple emails and chats with the the bot. And no one answered or responded to phone calls. Terrible customer service.”

Helpful Report

Posted 3 months ago

“There is no customer service. I received a hat that is too small and despite buying a "return/exchange" - I only receive promotional emails. HORRIBLE CUSTOMER SERVICE! I paid for expedited shipping which is most likely why the delivery was on time.”

Helpful Report

Posted 3 months ago

“Received a damaged hat on April 11—no response, broken link, slow and little communication to fix the issue.Horrible service. I’d give negative stars if I could solely on customer service.”

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Posted 3 months ago

“I bought the Maude Wide Brimmed Fedora as "Blemished" thinking it would have one minor flaw, as stated in the description. The hat is unwearable. The stitching is completely off, making the hat lopsided so it looks ridiculous when I wear it. The top of it is completely stained with something so not even a white color as well as random black smudges around it. I wish I didn't purchase this and there's no returns.”

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Posted 4 months ago

“Pretty, but stiff and the crown is low and narrow. A strong breeze will blow the hat from your head. I love and wear hats”

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Posted 4 months ago

“I placed an order over a month ago, hat never arrived to the United kingdom but was delivered to the USA. 7 messages later and customer services have not responded. Really bad experience.”

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Posted 4 months ago

“I paid extra to get this hat before my vacation and just got back a week later and it is still not here. I want my money back.”

Helpful Report

Posted 4 months ago

“Ordered on March 1st and after 3 emails and 3 calls “No response.” Two Roads and Gigi must be affected by too much demand and not enough product. i ordered a couple of these hats as gifts for a special event and now here we are… Communication is key and it seems that they are allergic to it… A to an F real quick.”

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Posted 4 months ago

Gigi Pip is rated 4.1 based on 416 reviews