Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.06

4.1 Rating 723 Reviews

74 %

of reviewers recommend Gigi Pip

4.1

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my hat on September 17th. It is now September 29th and the tracking says it’s still in Utah. I know shipping takes a while, especially to Hawaiʻi but 12 days at the post office just sitting there is ridiculous .”

Helpful Report

Posted 3 days ago

“I was sent the wrong item. When I asked for the correct item to be sent, I was ignored and directed to pay for shipping to send the wrong item back. Very disappointed with the customer service. I tried to follow up but was not emailed back.”

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Posted 1 week ago

“My hat arrived unwearable and completely damaged. I made a claim and Gigi pip did not respond. I sent photos to prove. Would have loved a replacement. But now I wasted $115.”

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Posted 2 weeks ago

“They sent me a damaged hat with a stain on it which I returned and then they charged me a restocking fee. How would you feel?”

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Posted 2 weeks ago

“I still waiting for my hats. It’s almost 300 dls and you don’t even answer my emails. Usps said they didn’t receive the package.”

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Posted 2 weeks ago

“Hat arrived late after paying for speedy delivery and damaged. It’s bent out of shape. Packaging sucks!”

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Posted 2 weeks ago

“I ordered a hat about 4 weeks ago now. I reached out to Gigi Pip after not having heard anything about my shipment about 2 weeks after order (via email and text - as per their recommendation on their website). Took ~5 days to hear back w any apology and statement that it would ship shortly. I got a notification that it was mailed. Kept Chkg on the shipment which was never picked up by postal. About a week later got a notice that hat I ordered was sold out and I could select how to proceed. Selected refund which I still haven’t received. That was 5 days ago. Communication and pace is horrible.”

Helpful Report

Posted 2 weeks ago

“Poor Customer Service. What I really mean is LACK OF customer service. Out of 4 attempts to reach them (3 online thru email and/or their online “contact us” form and 1 by phone). I finally got one response and I replied back and…….crickets.”

Helpful Report

Posted 2 weeks ago

“No reply when requesting information to return an item. No customer service. I tried every way possible to contact you. No reply. It is now October 2nd, still no response even after sending the hat back. I also called today because I finally got a phone number but to no avail. Couldn’t leave a message. I’m just asking for my money back and you’re risking loosing a customer for life. Since I can’t get in touch with you, call me. My number is +12257735680. Again thank you for your attention.”

Helpful Report

Posted 3 weeks ago

“I have ordered 3 weeks ago. I was so excited for my first order and ordered directly 5 hats. But with my tracking number there is no update or change since 10days. I would like customer service to support with this. I really hope I will get a hold of my order.”

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Posted 3 weeks ago

“I placed an order August 23. It had not arrived the week of September 1. I emailed and tried to call several times over several days. Finally got an answer to an email and a shipping number. The shipping number was for an item that never seemed to be shipped. So I emailed and called and eventually text again to get a response and a full refund. I never received the items.”

Helpful Report

Posted 3 weeks ago

“I have been wanting a hat from your company for quite some time. A friend of mine stated she had an excellent experience purchasing one. I on the other hand did not have a good experience. I purchased the hat I wanted and as I was checking out, there was a button that said purchase this hat. And I accidentally clicked it so… I ordered two hats one that I didn’t want. Right away I tried to change my order, but couldn’t. So I sent an email explaining the situation never heard back. Over the course of two weeks I sent four different emails stating I didn’t mean to purchase the second hat… and never heard back. When the box arrived at my door it was completely smashed. I opened up the box to find the two hats, nestled together, only wrapped in a bag with absolutely no padding no bubble wrap….nothing. The hat I wanted was completely dented and smashed. And had I didn’t mean order was too small (because I didn’t mean to order it)yet in excellent condition. I was very disappointed because in all of the emails that I wrote not once have I gotten a response. I returned the hats. And even though one was damaged, I was still charged for restocking fee. I have yet to get my reimbursement. I’m disappointed because the hats did feel quite beautiful. My hope was that as I was supporting a women owned business. I would’ve gotten treated as one woman would want to be treated. Perhaps I’ll go to boot barn and try hat on. Hopefully I get my refund soon.”

Helpful Report

Posted 3 weeks ago

“The items I received were gorgeous but the hatband was missing from the hat, and instead of just sending me the missing hatband, they wanted me to send the whole hat back because "maybe they sent the wrong hat". This process would have taken another couple of weeks not to mention the utter waste of shipping an item back and forth. Looking online, it would seem they have a problem with customer service so I should not have been surprised. Maybe their in person customer service is better but I would not buy online again. Xx”

Helpful Report

Posted 3 weeks ago

“Unfortunately my experience was exceptionally disappointing, apart from a speedy delivery and a quality hat, which was very poor fitting (too shallow on the head) so needed to be returned. Customer service didn’t reply to emails until I sent them repeatedly, dispite paying a fee for free returns, it’s only for exchanges, there’s a return shipping fee and a restocking fee, as I purchase a reduced item it’s not financially viable for me to return it, so I’m stuck with it. I won’t be buying again and sadly would not recommend.”

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Posted 1 month ago

“I ordered a hat to take on vacation for my birthday. I paid extra for expedited shipping. I never received my hat . 2 weeks later it still hasn’t come and when I contacted customer service, they basically said it’s not on them it’s USPS. Not helpful at all. return and refund!!!”

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Posted 1 month ago

“The hats are fine its the return process that I have issue with. I purchased a hat onsale and didnt like it. So I started the return process. I would have to pay the return shipping and then they were going to charge me a restocking fee. Those costs would wipe out 2/3's of my return money. Not going to purchase from them again.”

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Posted 1 month ago

“I would give ZERO stars if I could. Customer service SUUUCCKKKS. Took my money and never shipped hat. After 4 emails, told me it was over sold. Haven't received my payment or discount back.”

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Posted 2 months ago

“The customer service stinks, I never received my hat and even though I purchased the shipping insurance they will not make it right. They will not send me my hat!!”

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Posted 2 months ago

“I’ve not received my order yet snd the customer service is really no good”

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Posted 2 months ago

“I haven’t recieved my order. I ordered it on the 30th June and it hasn’t moved from the partner shipping facility since the 2nd July. It won’t get here in time for my Italian holiday unfortunately.”

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Posted 2 months ago

Gigi Pip is rated 4.1 based on 723 reviews