Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.11

4.1 Rating 652 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was cancelled after I received a notification that it shipped. When I inquired via email about what had happened, it was never responded to.”

Helpful Report

Posted 1 week ago

“Products are super nice. Customer service leaves something to be desired. Really good at taking your money but not good at a timely refund when using the exchange . Also you pay for the exchange and then they charge you restocking. Not really the greatest when you actually have a measurement and their hats run smaller”

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Posted 1 week ago

“The hats are great but the shipping is a serious problem. Have ordered from here multiple times and paid for expedited shipping each time. It has taken 2+ weeks to arrive each time. This is far below industry standard and is reason I won’t order again. I placed an order May 24th with expedited shipping - it is now June 5th and the items still have not arrived. This is a constant issue”

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Posted 4 weeks ago

“I ordered a hat to be delivered to the uk. The shipping tracking stopped updating 5 days after so I contacted the courier and was told my item was held at customs in United States as it hadn’t been labelled properly. The courier emailed 3 times and I also tried to contact Gigi pip via email and phone but heard nothing back so the item will be returned to the sender and I’m unsure if I will get a refund as I haven’t been contacted since.”

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Posted 4 weeks ago

“I ordered a hat which came quickly but I need another size. 2 emails to customer service and a DM in IG. No response.”

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Posted 1 month ago

“Placed ordered 4/5/26 ,no update provided ,no response to emails sent. Very dissatisfied with service ,I've purchased several items from them and never had this issue before.”

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Posted 2 months ago

“I would love to review my Gigi Pip hats but sadly they haven't arrived yet and despite 3 emails to customer service and a DM on Instagram I have had no response or even acknowledgement that anything has been received. I can't use the chat service because I am in the UK. I am very disappointed because I was really looking forward to my hats.”

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Posted 2 months ago

“I ordered two hats because there was an amazing sale and you’d get two tote bags. I didn’t get the tote bags. I’ve written several times and no one gets back to me.”

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Posted 2 months ago

“Extremely disappointed with the lack of communication from Gigi Pip. My order never arrived, and I have video evidence from my Ring camera confirming no delivery was made. I’ve reached out via email and text multiple times and have been met with total silence. There is clearly no delivery guarantee or support if something goes wrong. For a high-end brand, this level of service is unacceptable. I won’t be purchasing again or recommending them until this is resolved.”

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Posted 2 months ago

“Terrible experience. I am still waiting to hear back about an order that was never delievered. Have never had such strong issues with a company.”

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Posted 2 months ago

“I would NEVER ORDER FROM HERE AGAIN! My hat shipped 2 weeks ago, no update and zero response from customer services! Do not waste your time!”

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Posted 3 months ago

“Well, what do you know? I get a email for a review. But I never got an email after all of the numerous once I sent to respond to my issue for resolution. I ordered 3 hats for 3 people, and they were stuffed in one box. The hats were on the seventy percent sale, but yet I was charged more. No response for resolution at all, I am disgusted. My family has always bought me gigi hats for gifts and I am telling them no more. I still expect the price adjustment because I have a picture of the hat and the price that they should have been. I also would really like to return them.Because I am just that unhappy with the service.I have received which is none”

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Posted 3 months ago

“Disappointed shape was bad and quality seemed cheap”

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Posted 3 months ago

“I paid extra for return insurance (on top of $8.99 delivery. Hat, in person, was more gray than green and was too small. Now I am told I have to pay another $6.00 restocking fee. To return the hat, I am out $20.00. I will not purchase from this company again.”

Helpful Report

Posted 3 months ago

“I was sent the wrong size hat. I sent an email over a week ago with no response. I sent a text in hopes of connecting with someone, a couple of days later CS said to go to the return portal. The portal rejected my request. I sent another text asking for help on how to exchange for the size I should have been sent and still waiting for a response. If you ask that I send an email to reach customer service, customer service needs to read them and respond. . A week into this and I am still waiting for help.”

Helpful Report

Posted 3 months ago

“I never received my order and reached out multiple times about it and no one has gotten back to me. Very poor customer service. And I was so excited for me new hat…”

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Posted 3 months ago

“1) the hat got damaged in shipping because it wasn't put in the cardboard hat stand to protect it in the box. 2) I paid the extra $4. 3) I need to fix my new hat myself. 4) if that doesn't work then, mail it back to you for an exchange. Or 5) just order another new hat so that I don't miss wearing the hat for an event I have on the 26th. I have been a long time customer of Gigi Pip. I'm so disappointed in your shipping & customer service.”

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Posted 3 months ago

“I've yet to receive my item and I've called, text and sent an email with no response. Right now I can't recommend this company or their products to anyone.”

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Posted 3 months ago

“I dont received the hat”

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Posted 4 months ago

“Ordered a new hat 3 weeks ago. I have not received my hat and have no changes with tracking. USPS says they are still waiting on the seller. No response from Gigi Pip on when this will actually be shipped. I have ordered multiple other hats and have never had this issue.”

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Posted 4 months ago

Gigi Pip is rated 4.1 based on 652 reviews