Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.12

4.1 Rating 316 Reviews

76 %

of reviewers recommend Gigi Pip

4.1

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no customer service. I received a hat that is too small and despite buying a "return/exchange" - I only receive promotional emails. HORRIBLE CUSTOMER SERVICE! I paid for expedited shipping which is most likely why the delivery was on time.”

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Posted 6 days ago

“Received a damaged hat on April 11—no response, broken link, slow and little communication to fix the issue.Horrible service. I’d give negative stars if I could solely on customer service.”

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Posted 1 week ago

“I bought the Maude Wide Brimmed Fedora as "Blemished" thinking it would have one minor flaw, as stated in the description. The hat is unwearable. The stitching is completely off, making the hat lopsided so it looks ridiculous when I wear it. The top of it is completely stained with something so not even a white color as well as random black smudges around it. I wish I didn't purchase this and there's no returns.”

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Posted 2 weeks ago

“Pretty, but stiff and the crown is low and narrow. A strong breeze will blow the hat from your head. I love and wear hats”

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Posted 3 weeks ago

“I placed an order over a month ago, hat never arrived to the United kingdom but was delivered to the USA. 7 messages later and customer services have not responded. Really bad experience.”

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Posted 1 month ago

“I paid extra to get this hat before my vacation and just got back a week later and it is still not here. I want my money back.”

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Posted 1 month ago

“Ordered on March 1st and after 3 emails and 3 calls “No response.” Two Roads and Gigi must be affected by too much demand and not enough product. i ordered a couple of these hats as gifts for a special event and now here we are… Communication is key and it seems that they are allergic to it… A to an F real quick.”

Helpful Report

Posted 1 month ago

“I paid for priority shipping and received my product almost two weeks after the expected delivery date. I reached out to Gigi Pip via email and never received a reply. I also attempted to reach out to their customer service phone number which they never answer and direct you to a voicemail that is always full. Horrible experience.”

Helpful Report

Posted 1 month ago

“I ordered a Turquoise Concha hat band that I was charged for but never received. When I have tracked the order it says a label has been created and it's waiting to be picked up by USPS. I ordered this item on February 21, I received the shipping confirmation on February 24. It is now March 18, 2025. I have called twice and left a message for Customer Service. I have emailed Customer Service twice. I have filled out a form on the website explaining the situation. NO ONE AT GIGI PIP HAS RESPONDED TO ME. I CANNOT REACH A LIVE PERSON. I will have my credit card company remove the charge and make a complaint to the Better Business Bureau, which, by the way, has already assigned an F rating for this company. I should say that I ordered two other items, a different hat band and two hat bags that were received, but after reaching out 5 times to this company in various ways, there has been NO RESPONSE. I will not be ordering from them again!”

Helpful Report

Posted 1 month ago

“placed an order 3 weeks ago. I have tried tracking it, but there has been no movement. I have emailed and called customer service, but no response. Sure is an expensive hat to NEVEW receive.”

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Posted 1 month ago

“I still have not received the order and no response from customer service after sending emails.”

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Posted 1 month ago

“I only received two of the items I purchased. I waited, hoping the second white hat would arrive in a separate box. I sent an email regarding my missing item and I have not gotten a response. I will be disputing the charge on my card. Poor customer service, beware. Not only that, the black hat I did receive have white stains on it.”

Helpful Report

Posted 1 month ago

“I would love to write a review that is more positive however I ordered a hat around the 25th of February and still Have not received it. I sent a message to customer service about the order and have not received a response. I really hope I like it because inordwres it for an event that has now passed so may not need to keep it. I have also started a case with the USPS as the tracking location has not changed in several days.”

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Posted 1 month ago

“No delivery yet - a week late and still nothing”

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Posted 1 month ago

“My sister ordered a hat for me for my birthday, paying extra for "Free & Easy Return for Store Credit or Exchanges + Package Protection Valid in US." When the hat arrived, it didn't fit or look quite right so we tried initiating an exchange return right away. My sister was told "no returns or exchanges." When I called a number to try to reach someone, it went to voicemail and told me to go to the company's Returns page, which says "Returns Portal is currently disabled." I've now left an email and a voice message with no response at all. We are stuck with a $142 hat which we should be able to return or exchange but can't. Do not buy a hat from this company.”

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Posted 1 month ago

“I did not receive my 2 hats!!!”

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Posted 2 months ago

“Never received my order nor can I even get somebody to answer me”

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Posted 2 months ago

“I never Got my order, the website said 3-6 days USA/Canada shipping, I ordered on the 6th, it was a Valentines gift, today is 17th and it still hasn’t left Los Angeles (based on tracking), to make things worse I have now moved out of the apartment ( the address I used)… money spent, Val’s over, gift not received.”

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Posted 2 months ago

“I have NOT received my order. It was shipped February 5th.”

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Posted 2 months ago

“Hat delivered two weeks late and the box was crushed and hat unwearable. Very disappointed!”

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Posted 2 months ago

Gigi Pip is rated 4.1 based on 316 reviews