Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.11

4.1 Rating 652 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I have not received my order from Gigi Pip. My tracking has been frozen for a few weeks saying only a label was created. It seems the item was never shipped.”

Helpful Report

Posted 4 months ago

“I got a review product email with no product. I ordered my hat on 2/14/26 and it’s 2/27/26 and no update on the shipping. I emailed customer service and also send them a DM on IG and no response as of yet.”

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Posted 4 months ago

“Have yet to receive my purchase and have not received any communication from customer service”

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Posted 4 months ago

“I have written two emails to the support email provided in the link to review my hats and my order confirmation when I recieved a hat with a giant black piece of felt embedded into the front brim of my brown hat in which Id like an exchange or return. I have had a giant box sitting in my house with the hat ready to ship back for two weeks now without any correspondence on how i should initiate the return on this damaged item in which I expect a paid return label. PLEASE REPLY TO MY EMAILS!”

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Posted 4 months ago

“My hat came destroyed”

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Posted 4 months ago

“I contacted customer service with a shipping address concern and never heard back from them. The shipment was sent to the wrong address.”

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Posted 4 months ago

“The hat is as pretty but wrong size and the return process still not done😞. The packing slip did not show a full order# ! When I asked for it vie text I was given a wrong order # that did not match the beginning numbers from my packing slip🥺, still in a process of return very disappointed!”

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Posted 4 months ago

“For the price definitely not worth the worth it. I have many hats and love them. Was super excited about this purchase but sadly the straps holding the hat did not stay tight and hat fell out multiple times walking around the airport. Hat does not hold. Not a hat holding bag. sad I spent this much on something that doesn’t work! ☹️”

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Posted 4 months ago

“Hasn’t gotten here yet and can’t get updates on delivery because of the weather.”

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Posted 5 months ago

“I’ve only worn the hat half a day and it’s already coming apart!! There are bits of straw sticking out throughout the hat. This shouldn’t be happening especially if they’re charging these prices. What is your return/exchange policy for defective products?”

Helpful Report

Posted 6 months ago

“Not a reliable supplier. They did not deliver the goods I ordered and paid. They don't answer phone calls. They don't answer emails. The contact data they provided American Express with is wrong. They answered a text message stating I should contact their shipment provider for their non-delivery. Their shipment provider stated I am not their client.”

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Posted 6 months ago

“They sent me the wrong color item. I emailed and they never responded.”

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Posted 6 months ago

“I hope you like your order, if not there’s a restocking charge. After returning my hats and getting the confirmation they received them it took 2 months to receive my return credit, You can’t call, there’s no one to answer your phone call. So after numerous emails and finally telling them I’m contacting my credit card company I received my credit. I bought these hats on steals and deals. What a hassle! Never again!”

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Posted 7 months ago

“Very poor quality hats. Feels like thick felted cardboard. Painful fit — too round. And worst of all it cost $33 to return them. Wish I’d never purchased from this brand. Absolute waste of time and money. Their fans are just bought influencers.”

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Posted 7 months ago

“Paid for 1-2 day shipping; order arrived 6 days later with little to no help from customer service. Was so excited to splurge on my dream hat but I would honestly never recommend this brand. Had to argue for a refund on the shipping that wasn’t honored (it was shipped USPS priority which explicitly states a 4 day ship time)”

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Posted 7 months ago

“Let's start by saying that my order #15431836-250 never arrived. On 11/13, I received an alert from the Post Office stating my hat was being returned to you. I started reaching out to you by phone, text and email. NOTHING. Never heard back.”

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Posted 7 months ago

“I returned a hat due to the oversized look that wasn’t appealing to me. I was told I would get a refund after they deducted 30% (for restock and shipping fees). That was 2 weeks ago and I still never received my partial refund. I reached out to customer service and got no response. responded to my emails.”

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Posted 7 months ago

“great product, TERRIBLE customer service. Maybe the worst customer service i've experienced in years. We needed a hat exhanged for size, Gigi gratiously let us send back for exhange. It took them a few months to ship out, oh well, but in that time we've changed address and let them know. They shipped to old address anyways, when recieiving shipping notification reached out again multiple times multiple ways to try and correct problem before it was too late. Have since recieved no answer on phone, no response on chat, no response to emails, etc.. It feels as if no human actually works in their customer service department, and whatever software they are using is equally as helpful as no help at all.”

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Posted 7 months ago

“I ordered two hats via ViewYourDeal. Love the style and quality but they were a bit small. I wanted to exchange them. I tried every possible way to reach someone at the company for a month- email; chat; phone calls- crickets. The website even said Returns process was unavailable!!”

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Posted 7 months ago

“I had a terrible experience with customer service. I tried to do a return item but I kept getting the run around. So now im stuck with a item that im not satisfied with. I would not recommend this company I would give them one star”

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Posted 8 months ago

Gigi Pip is rated 4.1 based on 652 reviews