Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.12

4.1 Rating 419 Reviews

76 %

of reviewers recommend Gigi Pip

4.1

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on March 1st and after 3 emails and 3 calls “No response.” Two Roads and Gigi must be affected by too much demand and not enough product. i ordered a couple of these hats as gifts for a special event and now here we are… Communication is key and it seems that they are allergic to it… A to an F real quick.”

Helpful Report

Posted 4 months ago

“I paid for priority shipping and received my product almost two weeks after the expected delivery date. I reached out to Gigi Pip via email and never received a reply. I also attempted to reach out to their customer service phone number which they never answer and direct you to a voicemail that is always full. Horrible experience.”

Helpful Report

Posted 5 months ago

“I ordered a Turquoise Concha hat band that I was charged for but never received. When I have tracked the order it says a label has been created and it's waiting to be picked up by USPS. I ordered this item on February 21, I received the shipping confirmation on February 24. It is now March 18, 2025. I have called twice and left a message for Customer Service. I have emailed Customer Service twice. I have filled out a form on the website explaining the situation. NO ONE AT GIGI PIP HAS RESPONDED TO ME. I CANNOT REACH A LIVE PERSON. I will have my credit card company remove the charge and make a complaint to the Better Business Bureau, which, by the way, has already assigned an F rating for this company. I should say that I ordered two other items, a different hat band and two hat bags that were received, but after reaching out 5 times to this company in various ways, there has been NO RESPONSE. I will not be ordering from them again!”

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Posted 5 months ago

“placed an order 3 weeks ago. I have tried tracking it, but there has been no movement. I have emailed and called customer service, but no response. Sure is an expensive hat to NEVEW receive.”

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Posted 5 months ago

“I still have not received the order and no response from customer service after sending emails.”

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Posted 5 months ago

“I only received two of the items I purchased. I waited, hoping the second white hat would arrive in a separate box. I sent an email regarding my missing item and I have not gotten a response. I will be disputing the charge on my card. Poor customer service, beware. Not only that, the black hat I did receive have white stains on it.”

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Posted 5 months ago

“I would love to write a review that is more positive however I ordered a hat around the 25th of February and still Have not received it. I sent a message to customer service about the order and have not received a response. I really hope I like it because inordwres it for an event that has now passed so may not need to keep it. I have also started a case with the USPS as the tracking location has not changed in several days.”

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Posted 5 months ago

“No delivery yet - a week late and still nothing”

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Posted 5 months ago

“My sister ordered a hat for me for my birthday, paying extra for "Free & Easy Return for Store Credit or Exchanges + Package Protection Valid in US." When the hat arrived, it didn't fit or look quite right so we tried initiating an exchange return right away. My sister was told "no returns or exchanges." When I called a number to try to reach someone, it went to voicemail and told me to go to the company's Returns page, which says "Returns Portal is currently disabled." I've now left an email and a voice message with no response at all. We are stuck with a $142 hat which we should be able to return or exchange but can't. Do not buy a hat from this company.”

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Posted 5 months ago

“I did not receive my 2 hats!!!”

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Posted 5 months ago

“Never received my order nor can I even get somebody to answer me”

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Posted 6 months ago

“I never Got my order, the website said 3-6 days USA/Canada shipping, I ordered on the 6th, it was a Valentines gift, today is 17th and it still hasn’t left Los Angeles (based on tracking), to make things worse I have now moved out of the apartment ( the address I used)… money spent, Val’s over, gift not received.”

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Posted 6 months ago

“I have NOT received my order. It was shipped February 5th.”

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Posted 6 months ago

“Hat delivered two weeks late and the box was crushed and hat unwearable. Very disappointed!”

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Posted 6 months ago

“Never received my hat and I contacted the company and I got an email back basically telling me sorry it got lost in the mail. They did nothing to help me resolve this which is so unacceptable. I was shocked at their response. Never buy from this company. Horrible service. They should be shut down. Sickens me. I have no hat they have my money.”

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Posted 6 months ago

“I ordered a hat on Jan 21 and it has not arrived despite the fact that I paid for expedited shipping. After a text on Jan 29 that said I would get a new tracking number once the hat shipped, I have received no other infomation about my order. (Today is Feb 4.) This is extremely unsatisfactory.”

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Posted 6 months ago

“Receive my hat , wrong size was shipped . Tried emitting twice - no response. Went online , had to speak with AI - no help . Still can’t a refund or exchange for correct size after a week of emails.”

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Posted 6 months ago

“Still waiting for my order to arrive…. It’s been almost 10 days on the way.. are they walking with it?”

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Posted 6 months ago

“Haven't received my order yet!!!”

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Posted 7 months ago

“I bought as a xmas gift , the delivery was supposed to.on xmas eve , came day after xmas.”

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Posted 7 months ago

Gigi Pip is rated 4.1 based on 419 reviews