Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.12

4.1 Rating 681 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1) the hat got damaged in shipping because it wasn't put in the cardboard hat stand to protect it in the box. 2) I paid the extra $4. 3) I need to fix my new hat myself. 4) if that doesn't work then, mail it back to you for an exchange. Or 5) just order another new hat so that I don't miss wearing the hat for an event I have on the 26th. I have been a long time customer of Gigi Pip. I'm so disappointed in your shipping & customer service.”

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Posted 4 months ago

“I've yet to receive my item and I've called, text and sent an email with no response. Right now I can't recommend this company or their products to anyone.”

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Posted 4 months ago

“I dont received the hat”

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Posted 5 months ago

“Ordered a new hat 3 weeks ago. I have not received my hat and have no changes with tracking. USPS says they are still waiting on the seller. No response from Gigi Pip on when this will actually be shipped. I have ordered multiple other hats and have never had this issue.”

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Posted 5 months ago

“Unfortunately I have not received my order from Gigi Pip. My tracking has been frozen for a few weeks saying only a label was created. It seems the item was never shipped.”

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Posted 5 months ago

“I got a review product email with no product. I ordered my hat on 2/14/26 and it’s 2/27/26 and no update on the shipping. I emailed customer service and also send them a DM on IG and no response as of yet.”

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Posted 5 months ago

“Have yet to receive my purchase and have not received any communication from customer service”

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Posted 5 months ago

“I have written two emails to the support email provided in the link to review my hats and my order confirmation when I recieved a hat with a giant black piece of felt embedded into the front brim of my brown hat in which Id like an exchange or return. I have had a giant box sitting in my house with the hat ready to ship back for two weeks now without any correspondence on how i should initiate the return on this damaged item in which I expect a paid return label. PLEASE REPLY TO MY EMAILS!”

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Posted 5 months ago

“My hat came destroyed”

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Posted 6 months ago

“I contacted customer service with a shipping address concern and never heard back from them. The shipment was sent to the wrong address.”

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Posted 6 months ago

“The hat is as pretty but wrong size and the return process still not done😞. The packing slip did not show a full order# ! When I asked for it vie text I was given a wrong order # that did not match the beginning numbers from my packing slip🥺, still in a process of return very disappointed!”

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Posted 6 months ago

“For the price definitely not worth the worth it. I have many hats and love them. Was super excited about this purchase but sadly the straps holding the hat did not stay tight and hat fell out multiple times walking around the airport. Hat does not hold. Not a hat holding bag. sad I spent this much on something that doesn’t work! ☹️”

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Posted 6 months ago

“Hasn’t gotten here yet and can’t get updates on delivery because of the weather.”

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Posted 6 months ago

“I’ve only worn the hat half a day and it’s already coming apart!! There are bits of straw sticking out throughout the hat. This shouldn’t be happening especially if they’re charging these prices. What is your return/exchange policy for defective products?”

Helpful Report

Posted 7 months ago

“Not a reliable supplier. They did not deliver the goods I ordered and paid. They don't answer phone calls. They don't answer emails. The contact data they provided American Express with is wrong. They answered a text message stating I should contact their shipment provider for their non-delivery. Their shipment provider stated I am not their client.”

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Posted 7 months ago

“They sent me the wrong color item. I emailed and they never responded.”

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Posted 8 months ago

“I hope you like your order, if not there’s a restocking charge. After returning my hats and getting the confirmation they received them it took 2 months to receive my return credit, You can’t call, there’s no one to answer your phone call. So after numerous emails and finally telling them I’m contacting my credit card company I received my credit. I bought these hats on steals and deals. What a hassle! Never again!”

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Posted 8 months ago

“Very poor quality hats. Feels like thick felted cardboard. Painful fit — too round. And worst of all it cost $33 to return them. Wish I’d never purchased from this brand. Absolute waste of time and money. Their fans are just bought influencers.”

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Posted 8 months ago

“Paid for 1-2 day shipping; order arrived 6 days later with little to no help from customer service. Was so excited to splurge on my dream hat but I would honestly never recommend this brand. Had to argue for a refund on the shipping that wasn’t honored (it was shipped USPS priority which explicitly states a 4 day ship time)”

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Posted 8 months ago

“Let's start by saying that my order #15431836-250 never arrived. On 11/13, I received an alert from the Post Office stating my hat was being returned to you. I started reaching out to you by phone, text and email. NOTHING. Never heard back.”

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Posted 8 months ago

Gigi Pip is rated 4.1 based on 681 reviews