Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.09

4.1 Rating 369 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only received two of the items I purchased. I waited, hoping the second white hat would arrive in a separate box. I sent an email regarding my missing item and I have not gotten a response. I will be disputing the charge on my card. Poor customer service, beware. Not only that, the black hat I did receive have white stains on it.”

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Posted 3 months ago

“I would love to write a review that is more positive however I ordered a hat around the 25th of February and still Have not received it. I sent a message to customer service about the order and have not received a response. I really hope I like it because inordwres it for an event that has now passed so may not need to keep it. I have also started a case with the USPS as the tracking location has not changed in several days.”

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Posted 3 months ago

“No delivery yet - a week late and still nothing”

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Posted 3 months ago

“My sister ordered a hat for me for my birthday, paying extra for "Free & Easy Return for Store Credit or Exchanges + Package Protection Valid in US." When the hat arrived, it didn't fit or look quite right so we tried initiating an exchange return right away. My sister was told "no returns or exchanges." When I called a number to try to reach someone, it went to voicemail and told me to go to the company's Returns page, which says "Returns Portal is currently disabled." I've now left an email and a voice message with no response at all. We are stuck with a $142 hat which we should be able to return or exchange but can't. Do not buy a hat from this company.”

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Posted 3 months ago

“I did not receive my 2 hats!!!”

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Posted 3 months ago

“Never received my order nor can I even get somebody to answer me”

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Posted 3 months ago

“I never Got my order, the website said 3-6 days USA/Canada shipping, I ordered on the 6th, it was a Valentines gift, today is 17th and it still hasn’t left Los Angeles (based on tracking), to make things worse I have now moved out of the apartment ( the address I used)… money spent, Val’s over, gift not received.”

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Posted 4 months ago

“I have NOT received my order. It was shipped February 5th.”

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Posted 4 months ago

“Hat delivered two weeks late and the box was crushed and hat unwearable. Very disappointed!”

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Posted 4 months ago

“Never received my hat and I contacted the company and I got an email back basically telling me sorry it got lost in the mail. They did nothing to help me resolve this which is so unacceptable. I was shocked at their response. Never buy from this company. Horrible service. They should be shut down. Sickens me. I have no hat they have my money.”

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Posted 4 months ago

“I ordered a hat on Jan 21 and it has not arrived despite the fact that I paid for expedited shipping. After a text on Jan 29 that said I would get a new tracking number once the hat shipped, I have received no other infomation about my order. (Today is Feb 4.) This is extremely unsatisfactory.”

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Posted 4 months ago

“Receive my hat , wrong size was shipped . Tried emitting twice - no response. Went online , had to speak with AI - no help . Still can’t a refund or exchange for correct size after a week of emails.”

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Posted 4 months ago

“Still waiting for my order to arrive…. It’s been almost 10 days on the way.. are they walking with it?”

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Posted 4 months ago

“Haven't received my order yet!!!”

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Posted 5 months ago

“I bought as a xmas gift , the delivery was supposed to.on xmas eve , came day after xmas.”

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Posted 5 months ago

“Horrible customer service. i never received my order and there is no one to help me.”

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Posted 5 months ago

“Im very disappointed that I paid for a rush delivery before Christmas and I’m just receiving my order today.. I’ve emailed you twice and no response as to at least refunding shipping since no one ever told me there would be some sort of delay.,”

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Posted 5 months ago

“I love nothing about this company at this point. I am still waiting on someone to contact me regarding my recent purchase. The hat does not fit and I want to know what my options are. I would like to speak to a live person. Order# 15399089-250. My contact number is 817-999-4794. Marcelle”

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Posted 5 months ago

“Purchased 2-3 day shipping for a hat I ordered on December 15 for a going away present. I should have received the hat no later than December 19. The package was delivered on December 30 and notes on tracking said “an individual picked up the package on December 30”. I traveled out of state last week and did not return until Monday evening, December 30. I did not pick up the package nor was there a package on my door step. I had to end up purchasing a different hat for the going away lunch. I would like the total amount of charges refunded asap. Thank you.”

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Posted 5 months ago

“The worst customer service. They don’t answer the phone, call back from voicemails, reply to emails & it takes days for them to answer a text. This company used to be fantastic. I don’t know what has changed.”

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Posted 5 months ago

Gigi Pip is rated 4.1 based on 369 reviews