Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.12

4.1 Rating 681 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned a hat due to the oversized look that wasn’t appealing to me. I was told I would get a refund after they deducted 30% (for restock and shipping fees). That was 2 weeks ago and I still never received my partial refund. I reached out to customer service and got no response. responded to my emails.”

Helpful Report

Posted 9 months ago

“great product, TERRIBLE customer service. Maybe the worst customer service i've experienced in years. We needed a hat exhanged for size, Gigi gratiously let us send back for exhange. It took them a few months to ship out, oh well, but in that time we've changed address and let them know. They shipped to old address anyways, when recieiving shipping notification reached out again multiple times multiple ways to try and correct problem before it was too late. Have since recieved no answer on phone, no response on chat, no response to emails, etc.. It feels as if no human actually works in their customer service department, and whatever software they are using is equally as helpful as no help at all.”

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Posted 9 months ago

“I ordered two hats via ViewYourDeal. Love the style and quality but they were a bit small. I wanted to exchange them. I tried every possible way to reach someone at the company for a month- email; chat; phone calls- crickets. The website even said Returns process was unavailable!!”

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Posted 9 months ago

“I had a terrible experience with customer service. I tried to do a return item but I kept getting the run around. So now im stuck with a item that im not satisfied with. I would not recommend this company I would give them one star”

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Posted 9 months ago

“Trying to get a in touch with customer service after I tried to return my items and somehow on I ended up with an exchange I didn’t want. It arrived with a final priced item in it that can’t be returned and it’s also a size large when my head is 21in so I wear a small or extra small. I have sent a customer service request through the portal and an email. Haven’t heard back. Very frustrating!”

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Posted 10 months ago

“Customer service wad TERRIBLE!”

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Posted 11 months ago

“I was extremely disappointed with this order. This particular hat was $245 and it was packed in the box in a small flimsy piece of plastic-not the more substantial Gigi Pip branded thicker plastic bags that all my other hats have come in. It didn’t even stay on the hat during shipping. Also, the box was barely held together with the tape. It was packed by someone who clearly didn’t care. I also emailed your customer service the night I placed the order with a sizing question and I have yet to hear from anyone. I like to support women-owned small businesses so this transaction was especially disappointing.”

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Posted 1 year ago

“Terrible customer service. Package never arrived and when I reached out multiple times for assistance, they kept pushing off assisting me and went as far as lying about delivery services and replacement options. Would not recommend at all. ASN Hats is much better.”

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Posted 1 year ago

“The quality of the straw is very low and cheap for the amount of money this hat cost. My hat looks like it was worn and returned and then re-sold. I am very disappointed and will never order”

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Posted 1 year ago

“Very disappointed with this brand , I order two hat both, but they both were in bad condition they were advertised as new but definitely not brand new they have stains..”

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Posted 1 year ago

“Customer service was terrible. I reached out regarding a shipping issue over 7 days ago (twice) and still have not received a response from anyone. And the issue was your fault! Thank goodness UPS contacted me by phone and was able to correct my address which Gigi pip entered incorrectly (my order confirmation had the correct address but the shipping confirmation email showed an error). I gave this company another chance from previous issues and this last experience just solidify that I will not be doing business with this company again!”

Helpful Report

Posted 1 year ago

“worst quality leather/hardware i've ever had the misfortune of purchasing. was told i could return with no issue, and yet, there is no option to return through the shop app, only store credit. i am SHOCKED any company would put this poor quality product to market under their name. i hardly even believe it's leather-- it smells like plastic and feels like plastic. also, the 'leather' is completely dented and the zipper got caught on the cheap, loose nylon interior when trying to zip the bag closed.”

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Posted 1 year ago

“I'm trying to exchange a hat that is too big with no success. Thinking this is a horrible vendor”

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Posted 1 year ago

“My hat arrived smashed and I have had zero response from this company on trying to get a replacement or refund. Super sad, this was my Mother’s Day gift and I was really excited about it.”

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Posted 1 year ago

“Received a crushed hat and can not get a return authorization and label. My return window is about to close not happy . Says “ under review””

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Posted 1 year ago

“I ordered my hats over 15 days ago and still have not received them. I emailed Gigi Pip and have gotten no response. I've been a loyal customer and am disappointed in this level of service.”

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Posted 1 year ago

“TBD with customer service”

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Posted 1 year ago

“Buyer Beware! Insufficient packaging resulted in a damaged and accordianed Millie Straw hat arriving. Because I am a Canadian customer I cannot return and GiGiPiP has now ghosted me - and the ONE reply I did get was the initial response - that my claim was rejected, and to contact customer service. I did and more than a week later…. Crickets. 0 stars. Worst customer service. Beware!”

Helpful Report

Posted 1 year ago

“I ordered a hat prioirty shipping and 12 days later have not received it. I'm praying customer service gets back to me, but based on an experience I had a couple of months ago, I am not hopeful. It took over a month to get a response and that was also after multiple emails and chats with the the bot. And no one answered or responded to phone calls. Terrible customer service.”

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Posted 1 year ago

“There is no customer service. I received a hat that is too small and despite buying a "return/exchange" - I only receive promotional emails. HORRIBLE CUSTOMER SERVICE! I paid for expedited shipping which is most likely why the delivery was on time.”

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Posted 1 year ago

Gigi Pip is rated 4.1 based on 681 reviews