Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.12

4.1 Rating 419 Reviews

76 %

of reviewers recommend Gigi Pip

4.1

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. i never received my order and there is no one to help me.”

Helpful Report

Posted 7 months ago

“Im very disappointed that I paid for a rush delivery before Christmas and I’m just receiving my order today.. I’ve emailed you twice and no response as to at least refunding shipping since no one ever told me there would be some sort of delay.,”

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Posted 7 months ago

“I love nothing about this company at this point. I am still waiting on someone to contact me regarding my recent purchase. The hat does not fit and I want to know what my options are. I would like to speak to a live person. Order# 15399089-250. My contact number is 817-999-4794. Marcelle”

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Posted 7 months ago

“Purchased 2-3 day shipping for a hat I ordered on December 15 for a going away present. I should have received the hat no later than December 19. The package was delivered on December 30 and notes on tracking said “an individual picked up the package on December 30”. I traveled out of state last week and did not return until Monday evening, December 30. I did not pick up the package nor was there a package on my door step. I had to end up purchasing a different hat for the going away lunch. I would like the total amount of charges refunded asap. Thank you.”

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Posted 7 months ago

“The worst customer service. They don’t answer the phone, call back from voicemails, reply to emails & it takes days for them to answer a text. This company used to be fantastic. I don’t know what has changed.”

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Posted 7 months ago

“Well, I wish I could give a review, but my hat never showed up, and I reached out to customer service via your “contact us” link and never got a response. Maybe this review will afford me a response.”

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Posted 7 months ago

“My first shopping experience has gone all kinds of wrong. First I was sent the wrong hat and it took a couple emails to get them to help and send the correct hat, then when it arrived it did not fit despite following the measurement guidelines. I have now emailed several times to get it exchanged and it has taken so long they do not have the correct size in stock. Now they are just not responding since I asked for a refund. Very disappointing all around and I won’t be buying more hats, even though I had a few picked out. Their customer service is really awful and fulfillment clearly has just as many issues. I don’t want to have to go through all this again.”

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Posted 7 months ago

“Never received order and was not able to get a response from the company.”

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Posted 8 months ago

“Never received item and unable to make contact with customer service after several attempts”

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Posted 8 months ago

“The sizing is totally wrong. I ordered a size S/M . I am extremely disappointed.”

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Posted 8 months ago

“Ordered nearly 2 weeks ago and still haven’t received, tracking shows it’s been sitting at the same postal location for 9 days but customer service wasn’t helpful.”

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Posted 8 months ago

“I order that November 23 I didn’t get it yet. They keep saying delivered, but they didn’t deliver. I need it for a special occasion. It’s over and then wait now. I don’t want it. I want my money back that’s it. I’m not happy at all.”

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Posted 8 months ago

“I have been trying to get in touch with Gigi Pop for over a week via email, text, and calling, and no one responds. I simply want to apply a promo code to an exchange, and I am so disappointed that despite much effort, no one is helping.”

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Posted 8 months ago

“They didn’t ship my order, they didn’t answer any of my messages and they didn’t refund me. This is not just unprofessional, this is also unhonnest. Don’t buy anything to them.”

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Posted 8 months ago

“No shipping after weeks and no answer to any messages and no refund! Unprofessionals and obviously unhonnest! Don’t spend any money there! RUN!”

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Posted 8 months ago

“Customer service is awful”

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Posted 9 months ago

“I ordered two Billie Tall Hats and they never arrived. I only realized that something went wrong when I got an email from Gigi Pip asking me to review the hats that I never received. I really wanted the BLACK Billie Hat and I was so disappointed when I was told there are no more to replace the one I already purchased (in size 59), but I can select another hat, I was told yesterday. I tried to accept that fact that I would not get the Black Billie Hat that I wanted, and did as suggested, and selected another hat and let them know the one I wanted yesterday. Gigi Pip seemed to ignore my request after I made my selection. Then I sent a message today about the new hat they said I could have sent and also asked them to send the package where would need to sign for it to make sure I get it, and without communicating with me at all, they simply sent me a PARTIAL refund on the Black Billie hat that I never received. I have purchased hats from Gigi Pip in the past and have not had a problem receiving them. But this experience makes me not want to every purchase from them again. From looking at other reviews, it seems there IS a problem with their shipping department and when things go wrong, Gigi Pip does what is best for THEM and not the CUSTOMER. I paid extra to make sure my two hats were sent, but I still have nothing! So sad.”

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Posted 11 months ago

“I did not receive a beanie”

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Posted 1 year ago

We're so sorry to hear you haven't received your beanie! Please reach out to our team + we will absolutely get you taken care of! xx

Posted 1 year ago

“I haven’t received my hat”

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Posted 2 years ago

Hey there! Thanks so much for reaching out! I just looked into this for you + it looks like we don't have a hat order for you! You've just ordered two bands! If you want to reach out to our team we are more than happy to help with this + get you taken care of! xx

Posted 2 years ago

“Child's hat sold to adults. Staff will try to tell you it's just a label mistake. Not so!!! This hat is visibly smaller than my other one of the same style.”

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Posted 2 years ago

Gigi Pip is rated 4.1 based on 419 reviews