Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.06

4.1 Rating 723 Reviews

74 %

of reviewers recommend Gigi Pip

4.1

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

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Gigi Pip 5 star review on 25th October 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have quite a few of your hats. I ordered a blue headband to place on my Biege Rancher Hat and when I put it on it stained the hat with the Blue from the headband. I contacted GiGi Pip numerous times to get info on how to clean the hat or what to do for my hat. No response from anyone on line and I also tried leaving a Voice Mesage on one contact number I found. So disappointed considering I bought the Hat and Headband from GiGi. I would think that not only do you sell hats but should help customers if there's a problem with the products. Not good customer Service. OR add some cleaning options on your site.”

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Posted 1 year ago

“This review is regarding confusing shipping policies from Gigi Pip. When you check out, your order automatically includes an almost $5 charge for "Free & Easy Return for Store Credit or Exchanges + Package Protection Valid in US." This does NOT mean that you get free and easy returns, including if your package is damaged and the product is therefore ruined! My package and hat were damaged, and I felt the quality was sketchy for a decoration element, so I asked to return the hat. After going through the process, I asked why I was charged for a return and this is the explanation: "I do apologize for that confusion + would love to clarify! The free + easy return only applies for store credit or exchanges - if you are wanting to return for a refund there is a $6 restocking fee, rather than the $11 restocking fee without the protection." You also have to wait an inordinately long time to hear back from customer service. Expect two days, each and every time you have to reach out with a question. So you will get a refund, but it could take you longer than a week if you have questions. NOTE to Gigi Pip: If you're expecting us to pay extra for package protection, we deserve a better box. The box you send is flimsy. I very strongly feel that if someone pays extra for "package protection," they should NOT have to pay to return a product damaged during shipment. The photo attached shows exactly how the box looked when it arrived at my door.”

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Posted 2 years ago

“The hat was okay, but how about you stop sending me emails? I have clicked unsubscribe multiple times now.”

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Posted 3 years ago

So sorry! I just confirmed you are unsubscribed, so you should no longer receive emails from us! xx

Posted 3 years ago

“I have not received my hat. It was delivered Friday, Aug 18 however, not to me. It was delivered per tracking to Bountiful, Utah. Please contact me regarding this. I either need my card credited or find my hat. thank you...Laura Jelks 205-821-3384; laurajelks1@gmail.com”

Helpful Report

Posted 3 years ago

Hey Laura! We are so sorry to hear this! It sounds like it was returned to sender due to an incorrect address. We absolutely want to get you taken care of! Please reach out to our team + we can get this resent! xx

Posted 3 years ago

“I love your hats but you don't respond to customers complains it's difficult getting in touch with your company.”

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Posted 4 years ago

Hey Angel! It looks like we've got you all taken care of, please don't hesitate to reach out if we can help with anything else! xx

Posted 4 years ago

“I purchased two hats that are quite stylish and really ideal at the beginning. However, the rim and frame of the hats both lost their shape after using them a couple of times.”

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Posted 5 years ago

Hey Rojin! Thank you for your feedback, it is much appreciated! We would be more than happy to take a look at your hats + come up with a solution. Would you please email hello@gigipip.com for further assistance? One of our customer service representatives will be waiting for your email! xx

Posted 5 years ago

Gigi Pip is rated 4.1 based on 723 reviews