Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.09

4.1 Rating 369 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Write Your review

Tell us how Gigi Pip made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This hat blew my mind. This is my second Gigi Pip hat and they never disappoint. The quality and the craftsmanship can't be beat. I'm so impressed. Love love love it.”

Helpful Report

Posted 2 months ago

“Hi Gigi Pip Team, I’m reaching out as an unsatisfied customer regarding a recent experience. I originally purchased a hat that ended up being two sizes too big. I went online to exchange it for the correct size, but instead of a straightforward exchange, I received an email with a store credit. I used that credit to purchase a different hat in the correct size but had to pay more out of pocket. Shortly after placing that new order—literally within an hour—I received an email saying the same hat I just bought at full price was now on sale. I reached out to customer service that same day to ask if the sale price could be honored, but I haven’t received any response. To top it off, when the new hat arrived, it was only partially wrapped in plastic and the front of the brim looks used or damaged. Overall, this experience has been disappointing. I really love your brand and was excited about my purchase, so I’m hoping this can be resolved. I’d truly appreciate your help in making this right. Thank you”

Helpful Report

Posted 2 months ago

“If you’re looking for the perfect hat that combines style, quality, and versatility, Gigi Pip is it! I’ve tried a lot of hats, but nothing compares to the craftsmanship and timeless designs of Gigi Pip. The fit is always on point, and the materials feel premium—stiff brims that hold their shape, gorgeous textures, and colors that elevate any outfit.”

Helpful Report

Posted 2 months ago

“I love my Gigi Pip hat that I own and purchased in store. I wanted to expand my collection, so I purchased 3 hats online and couldn’t wait for their arrival. Sadly, 2/3 were poor quality with crooked seams or a lopsided brim (shipping box intact in hat form so no issues there). And no, they were not from the blemished collection. I emailed and never heard back. I submitted a request for a return via their portal and was charged a restocking fee of $7+ dollars and shipping. I’m not sure why I have to pay restocking fees considering they sent me two poor quality hats that are unwearable due to the extent of issues. 1/3 hats is amazing. Moving forward, I will only purchase in storefronts where I can examine the hat and try on. If I didn’t love my Dakota as much as I do, the rating would have been much lower. I included pictures of the 2 hats with quality issues and the Dakota DAE that I loved.”

Helpful Report

Posted 2 months ago

“love the quality of the hats! shipping was so quick and efficient as well. my hat came perfectly packaged in the box, no damage.”

Helpful Report

Posted 2 months ago

“Finally found my perfect beach hat!! I love it!”

Helpful Report

Posted 2 months ago

“I have 3 from Gigi Pip, I love them all!”

Helpful Report

Posted 2 months ago

“I placed an order over a month ago, hat never arrived to the United kingdom but was delivered to the USA. 7 messages later and customer services have not responded. Really bad experience.”

Helpful Report

Posted 2 months ago

“I paid extra to get this hat before my vacation and just got back a week later and it is still not here. I want my money back.”

Helpful Report

Posted 2 months ago

“Ordered on March 1st and after 3 emails and 3 calls “No response.” Two Roads and Gigi must be affected by too much demand and not enough product. i ordered a couple of these hats as gifts for a special event and now here we are… Communication is key and it seems that they are allergic to it… A to an F real quick.”

Helpful Report

Posted 2 months ago

“Gigi Pip hats are the moment. The quality is insane, the fit is perfection, and they instantly make any outfit look more put-together. I love how effortlessly stylish and versatile they are—whether I’m traveling, out on the lake, or just running errands, my Gigi Pip always comes through. Plus, the brand itself is all about confidence and empowering women to own their style, which I love. If you’re on the fence, just get one. Trust me, you’ll be obsessed.”

Helpful Report

Posted 2 months ago

“I paid for priority shipping and received my product almost two weeks after the expected delivery date. I reached out to Gigi Pip via email and never received a reply. I also attempted to reach out to their customer service phone number which they never answer and direct you to a voicemail that is always full. Horrible experience.”

Helpful Report

Posted 2 months ago

“I love my hat! Everything from the packaging to saying to the woman who wears many hats, is awesome and all me! I can’t wait to order more hats. Other places need to take note especially in shipping hats.”

Helpful Report

Posted 2 months ago

“Since I found Gig Pip I have been loving your hats and accessories. I never been a hat person but I am now!”

Helpful Report

Posted 2 months ago

“I finally found a hat that fits me (I have a large head!) and I love it so much, I bought another. Good customer service, good company good quality.”

Helpful Report

Posted 3 months ago

“I purchased 3 hats from Gigi. They. Are. Gorgeous. I wore one this weekend and received so many compliments from absolute strangers. It was so comfortable.”

Helpful Report

Posted 3 months ago

“I ordered a Turquoise Concha hat band that I was charged for but never received. When I have tracked the order it says a label has been created and it's waiting to be picked up by USPS. I ordered this item on February 21, I received the shipping confirmation on February 24. It is now March 18, 2025. I have called twice and left a message for Customer Service. I have emailed Customer Service twice. I have filled out a form on the website explaining the situation. NO ONE AT GIGI PIP HAS RESPONDED TO ME. I CANNOT REACH A LIVE PERSON. I will have my credit card company remove the charge and make a complaint to the Better Business Bureau, which, by the way, has already assigned an F rating for this company. I should say that I ordered two other items, a different hat band and two hat bags that were received, but after reaching out 5 times to this company in various ways, there has been NO RESPONSE. I will not be ordering from them again!”

Helpful Report

Posted 3 months ago

“I have bought many hats from you. I dont like all the cowboy hats. They are taking over. I will probably she shopping somewhere else. I will keep watching to see if you get sonethibg different. Bonnie”

Helpful Report

Posted 3 months ago

“Based on other reviews, I am sure your products are lovely, but I was unable to get any type of response from customer service. In less than 24 hours after placing my order one evening, I emailed and called to change the order. I called again during business hours the next day. I never received any type of response - no email, no text, no phone message. Finally after the product shipped, I emailed again, but got no response. Once the package arrived, I returned it unopened the same day. I took a $20 hit which makes me highly unlikely to order from your company again. There is no "free and easy return".Why is there zero customer service response?”

Helpful Report

Posted 3 months ago

“Delighted w/ the packable black bucket hat! I ordered the extra small & it’s perfect! Plan to order a cowboy style hat next..😉”

Helpful Report

Posted 3 months ago

Gigi Pip is rated 4.1 based on 369 reviews