Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.09

4.1 Rating 369 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no customer service. I received a hat that is too small and despite buying a "return/exchange" - I only receive promotional emails. HORRIBLE CUSTOMER SERVICE! I paid for expedited shipping which is most likely why the delivery was on time.”

Helpful Report

Posted 1 month ago

“The hat is beautiful but I think they need to improve their packaging so the hats don’t get damaged during the shipping process. The package needs more stuffing or a secure base and inflated plastic or something to protect the hats from being misshaped or dented. My hat was damaged when it received it.”

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Posted 1 month ago

“Gigi Pip was one of only two sites I found that offered an extra small hat size. Ordering was easy and delivery was quick. I am very pleased with the hat. Would definitely order from this company again.”

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Posted 1 month ago

“The best hats EVER!!! Quality, style everything 👌🏼”

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Posted 1 month ago

“Love Gigi Pip, they have hats for every season and occasion.”

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Posted 1 month ago

“Received a damaged hat on April 11—no response, broken link, slow and little communication to fix the issue.Horrible service. I’d give negative stars if I could solely on customer service.”

Helpful Report

Posted 1 month ago

“I love Gigi Pip hats, I have 4 of them. However the customer service department leaves a lot to be desired. Nobody returns emails, and the chat bot is worthless. I finally found a phone number for the office / SLC store but that led me nowhere. You guys have to get your customer service and returns thing together.”

Helpful Report

Posted 2 months ago

“I LOVE my new hat! I'm 66 and have decided that hats are my new thing, so thank you Gigi Pip! The fit is perfect! The style is perfect! The color is perfect, and the price was very reasonable for my limited income and budget, and it seems like a well made, good quality hat, although I'm no expert. I'll definitely be ordering more Gigi Pip hats!”

Helpful Report

Posted 2 months ago

“I bought the Maude Wide Brimmed Fedora as "Blemished" thinking it would have one minor flaw, as stated in the description. The hat is unwearable. The stitching is completely off, making the hat lopsided so it looks ridiculous when I wear it. The top of it is completely stained with something so not even a white color as well as random black smudges around it. I wish I didn't purchase this and there's no returns.”

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Posted 2 months ago

“Obsessed! They really nailed timeless cowgirl energy with a modern edge.”

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Posted 2 months ago

“Just recvd my Teddy blue hat. It is gorgeous. The blue is a cornflower blue. I was looking for a taupe color but when I saw this blue I had to have it. I can't wait to wear it. Delivery was super quick and the hat was well packaged, arriving in perfect condition.”

Helpful Report

Posted 2 months ago

“Love this company….beautifully made hats that fit so well with the size options plus inner adjustable headband for a customizable fit!! Only complaint, I wish they had a few more floppy felt brimmed hats!!”

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Posted 2 months ago

“Perfect hat. And way less expensive than Janessa Leone who's hats are wonderful too. Bought black straw bucket. Going to purchase natural one. Also packaging was great. Only issue is that I bought too big and there is no inside tie to make it tighter”

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Posted 2 months ago

“This is my 7th Monroe Rancher. This shade is Navy is beautifully rich. Every single Gigi Pip hat is like a piece of art. I will never regret adding to my collection.”

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Posted 2 months ago

“Excellent quality and shipping speed. Excellent communication. I did have difficulty with sizing, despite the interior band. Super cute hat though!”

Helpful Report

Posted 2 months ago

“I have 5 hats, 2 straw and 3 wool felt. I love them all and get compliments EVERY time I wear them. The last one I bought was what is referred to as "blemished" but it hardly was. It was a size 57cm but I wear a 55cm. I contacted GP and was promptly told that I could size it down with the velcro under the inner band (duh-I knew this already-but forgot it). It worked of course! The had didn't come with a band so wasn't sure if I should buy the 55 or 57cm, and promptly, again, GP recommended the 55cm. It worked so well I didn't need to use the inner band sizer. I've had nothing but amazing customer service from GP and they are always helpful, very kind, very knowledgeable and just all around a great company. Obviously, I will ship there again!! LOVE THEM!!”

Helpful Report

Posted 2 months ago

“Unfortunately my hat arrived damaged. The box was in perfect condition so it was placed into the box this way. I emailed customer service right away as I wanted to wear it to an event and it took days to hear back. Once I did, they did not seem disappointed that the hat arrived damaged, they suggested I steam it if I wanted a quick fix, but were not apologetic or concerned about their standards. Very disappointing. Will be returning and purchasing a different hat from a company that wants to provide great customer service with high standards.”

Helpful Report

Posted 2 months ago

“I have 2 Spanish riding hats and just bought two lieutenant caps…love them. Lots of compliments on all four! Very high quality and stylish. Have also bought 3 hatbands. Wouldn’t hesitate to recommend to anyone!!”

Helpful Report

Posted 2 months ago

“Pretty, but stiff and the crown is low and narrow. A strong breeze will blow the hat from your head. I love and wear hats”

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Posted 2 months ago

“The hat is great quality.”

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Posted 2 months ago

Gigi Pip is rated 4.1 based on 369 reviews