Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.12

4.1 Rating 316 Reviews

76 %

of reviewers recommend Gigi Pip

4.1

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

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“Since I found Gig Pip I have been loving your hats and accessories. I never been a hat person but I am now!”

Helpful Report

Posted 1 month ago

“I finally found a hat that fits me (I have a large head!) and I love it so much, I bought another. Good customer service, good company good quality.”

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Posted 1 month ago

“I purchased 3 hats from Gigi. They. Are. Gorgeous. I wore one this weekend and received so many compliments from absolute strangers. It was so comfortable.”

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Posted 1 month ago

“I ordered a Turquoise Concha hat band that I was charged for but never received. When I have tracked the order it says a label has been created and it's waiting to be picked up by USPS. I ordered this item on February 21, I received the shipping confirmation on February 24. It is now March 18, 2025. I have called twice and left a message for Customer Service. I have emailed Customer Service twice. I have filled out a form on the website explaining the situation. NO ONE AT GIGI PIP HAS RESPONDED TO ME. I CANNOT REACH A LIVE PERSON. I will have my credit card company remove the charge and make a complaint to the Better Business Bureau, which, by the way, has already assigned an F rating for this company. I should say that I ordered two other items, a different hat band and two hat bags that were received, but after reaching out 5 times to this company in various ways, there has been NO RESPONSE. I will not be ordering from them again!”

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Posted 1 month ago

“I have bought many hats from you. I dont like all the cowboy hats. They are taking over. I will probably she shopping somewhere else. I will keep watching to see if you get sonethibg different. Bonnie”

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Posted 1 month ago

“Based on other reviews, I am sure your products are lovely, but I was unable to get any type of response from customer service. In less than 24 hours after placing my order one evening, I emailed and called to change the order. I called again during business hours the next day. I never received any type of response - no email, no text, no phone message. Finally after the product shipped, I emailed again, but got no response. Once the package arrived, I returned it unopened the same day. I took a $20 hit which makes me highly unlikely to order from your company again. There is no "free and easy return".Why is there zero customer service response?”

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Posted 1 month ago

“Delighted w/ the packable black bucket hat! I ordered the extra small & it’s perfect! Plan to order a cowboy style hat next..😉”

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Posted 1 month ago

“Great quality, customer service is good.”

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Posted 1 month ago

“I now own 6 hats from Gigi Pip as you cannot beat the quality and style for the price. My good friend actually loved my Gigi Pip hat more than her $1200 Kimosabi hat last weekend in Park City!”

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Posted 1 month ago

“I love this hat I watched a doctor featuring.Joan Beaz and she wore a hat similar and I just had to buy the fit and look is top tier I will buy more”

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Posted 1 month ago

“I love my hats and you were so great about getting them to me quickly. I will definitely order more in the future.”

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Posted 1 month ago

“placed an order 3 weeks ago. I have tried tracking it, but there has been no movement. I have emailed and called customer service, but no response. Sure is an expensive hat to NEVEW receive.”

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Posted 1 month ago

“Love my hat! Please make this in brown. - Merry Street”

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Posted 1 month ago

“I still have not received the order and no response from customer service after sending emails.”

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Posted 1 month ago

“I only received two of the items I purchased. I waited, hoping the second white hat would arrive in a separate box. I sent an email regarding my missing item and I have not gotten a response. I will be disputing the charge on my card. Poor customer service, beware. Not only that, the black hat I did receive have white stains on it.”

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Posted 1 month ago

“Each and every order is exciting and perfect. I love all of my GIGI products. They’re customer service team is also very helpful and resolved issues quickly and effectively! 10/10”

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Posted 1 month ago

“I own 20 Gigipip hats and love every single one! The quality is amazing and each hat brings different flavors!”

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Posted 1 month ago

“Totally obsessed with this hat I took a chance and bought it and I have no regrets fits. Perfect. Looks perfect and I’ve gotten so many compliments on it.”

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Posted 1 month ago

“Gorgeous hats, great quality! Excellent customer service.”

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Posted 1 month ago

“I would love to write a review that is more positive however I ordered a hat around the 25th of February and still Have not received it. I sent a message to customer service about the order and have not received a response. I really hope I like it because inordwres it for an event that has now passed so may not need to keep it. I have also started a case with the USPS as the tracking location has not changed in several days.”

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Posted 1 month ago

Gigi Pip is rated 4.1 based on 316 reviews