Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.12

4.1 Rating 419 Reviews

76 %

of reviewers recommend Gigi Pip

4.1

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

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“Just recvd my Teddy blue hat. It is gorgeous. The blue is a cornflower blue. I was looking for a taupe color but when I saw this blue I had to have it. I can't wait to wear it. Delivery was super quick and the hat was well packaged, arriving in perfect condition.”

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Posted 4 months ago

“Love this company….beautifully made hats that fit so well with the size options plus inner adjustable headband for a customizable fit!! Only complaint, I wish they had a few more floppy felt brimmed hats!!”

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Posted 4 months ago

“Perfect hat. And way less expensive than Janessa Leone who's hats are wonderful too. Bought black straw bucket. Going to purchase natural one. Also packaging was great. Only issue is that I bought too big and there is no inside tie to make it tighter”

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Posted 4 months ago

“This is my 7th Monroe Rancher. This shade is Navy is beautifully rich. Every single Gigi Pip hat is like a piece of art. I will never regret adding to my collection.”

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Posted 4 months ago

“Excellent quality and shipping speed. Excellent communication. I did have difficulty with sizing, despite the interior band. Super cute hat though!”

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Posted 4 months ago

“I have 5 hats, 2 straw and 3 wool felt. I love them all and get compliments EVERY time I wear them. The last one I bought was what is referred to as "blemished" but it hardly was. It was a size 57cm but I wear a 55cm. I contacted GP and was promptly told that I could size it down with the velcro under the inner band (duh-I knew this already-but forgot it). It worked of course! The had didn't come with a band so wasn't sure if I should buy the 55 or 57cm, and promptly, again, GP recommended the 55cm. It worked so well I didn't need to use the inner band sizer. I've had nothing but amazing customer service from GP and they are always helpful, very kind, very knowledgeable and just all around a great company. Obviously, I will ship there again!! LOVE THEM!!”

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Posted 4 months ago

“Unfortunately my hat arrived damaged. The box was in perfect condition so it was placed into the box this way. I emailed customer service right away as I wanted to wear it to an event and it took days to hear back. Once I did, they did not seem disappointed that the hat arrived damaged, they suggested I steam it if I wanted a quick fix, but were not apologetic or concerned about their standards. Very disappointing. Will be returning and purchasing a different hat from a company that wants to provide great customer service with high standards.”

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Posted 4 months ago

“I have 2 Spanish riding hats and just bought two lieutenant caps…love them. Lots of compliments on all four! Very high quality and stylish. Have also bought 3 hatbands. Wouldn’t hesitate to recommend to anyone!!”

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Posted 4 months ago

“Pretty, but stiff and the crown is low and narrow. A strong breeze will blow the hat from your head. I love and wear hats”

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Posted 4 months ago

“The hat is great quality.”

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Posted 4 months ago

“This hat blew my mind. This is my second Gigi Pip hat and they never disappoint. The quality and the craftsmanship can't be beat. I'm so impressed. Love love love it.”

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Posted 4 months ago

“Hi Gigi Pip Team, I’m reaching out as an unsatisfied customer regarding a recent experience. I originally purchased a hat that ended up being two sizes too big. I went online to exchange it for the correct size, but instead of a straightforward exchange, I received an email with a store credit. I used that credit to purchase a different hat in the correct size but had to pay more out of pocket. Shortly after placing that new order—literally within an hour—I received an email saying the same hat I just bought at full price was now on sale. I reached out to customer service that same day to ask if the sale price could be honored, but I haven’t received any response. To top it off, when the new hat arrived, it was only partially wrapped in plastic and the front of the brim looks used or damaged. Overall, this experience has been disappointing. I really love your brand and was excited about my purchase, so I’m hoping this can be resolved. I’d truly appreciate your help in making this right. Thank you”

Helpful Report

Posted 4 months ago

“If you’re looking for the perfect hat that combines style, quality, and versatility, Gigi Pip is it! I’ve tried a lot of hats, but nothing compares to the craftsmanship and timeless designs of Gigi Pip. The fit is always on point, and the materials feel premium—stiff brims that hold their shape, gorgeous textures, and colors that elevate any outfit.”

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Posted 4 months ago

“I love my Gigi Pip hat that I own and purchased in store. I wanted to expand my collection, so I purchased 3 hats online and couldn’t wait for their arrival. Sadly, 2/3 were poor quality with crooked seams or a lopsided brim (shipping box intact in hat form so no issues there). And no, they were not from the blemished collection. I emailed and never heard back. I submitted a request for a return via their portal and was charged a restocking fee of $7+ dollars and shipping. I’m not sure why I have to pay restocking fees considering they sent me two poor quality hats that are unwearable due to the extent of issues. 1/3 hats is amazing. Moving forward, I will only purchase in storefronts where I can examine the hat and try on. If I didn’t love my Dakota as much as I do, the rating would have been much lower. I included pictures of the 2 hats with quality issues and the Dakota DAE that I loved.”

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Posted 4 months ago

“love the quality of the hats! shipping was so quick and efficient as well. my hat came perfectly packaged in the box, no damage.”

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Posted 4 months ago

“Finally found my perfect beach hat!! I love it!”

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Posted 4 months ago

“I have 3 from Gigi Pip, I love them all!”

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Posted 4 months ago

“I placed an order over a month ago, hat never arrived to the United kingdom but was delivered to the USA. 7 messages later and customer services have not responded. Really bad experience.”

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Posted 4 months ago

“I paid extra to get this hat before my vacation and just got back a week later and it is still not here. I want my money back.”

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Posted 4 months ago

“Ordered on March 1st and after 3 emails and 3 calls “No response.” Two Roads and Gigi must be affected by too much demand and not enough product. i ordered a couple of these hats as gifts for a special event and now here we are… Communication is key and it seems that they are allergic to it… A to an F real quick.”

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Posted 4 months ago

Gigi Pip is rated 4.1 based on 419 reviews