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Gigi Pip Reviews

4.1 Rating 419 Reviews
76 %
of reviewers recommend Gigi Pip
4.1
Based on 419 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Gigi Pip hats are the moment. The quality is insane, the fit is perfection, and they instantly make any outfit look more put-together. I love how effortlessly stylish and versatile they are—whether I’m traveling, out on the lake, or just running errands, my Gigi Pip always comes through. Plus, the brand itself is all about confidence and empowering women to own their style, which I love. If you’re on the fence, just get one. Trust me, you’ll be obsessed.
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Posted 4 months ago
I paid for priority shipping and received my product almost two weeks after the expected delivery date. I reached out to Gigi Pip via email and never received a reply. I also attempted to reach out to their customer service phone number which they never answer and direct you to a voicemail that is always full. Horrible experience.
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Posted 5 months ago
I love my hat! Everything from the packaging to saying to the woman who wears many hats, is awesome and all me! I can’t wait to order more hats. Other places need to take note especially in shipping hats.
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Posted 5 months ago
Since I found Gig Pip I have been loving your hats and accessories. I never been a hat person but I am now!
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Posted 5 months ago
I finally found a hat that fits me (I have a large head!) and I love it so much, I bought another. Good customer service, good company good quality.
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Posted 5 months ago
I purchased 3 hats from Gigi. They. Are. Gorgeous. I wore one this weekend and received so many compliments from absolute strangers. It was so comfortable.
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Posted 5 months ago
I ordered a Turquoise Concha hat band that I was charged for but never received. When I have tracked the order it says a label has been created and it's waiting to be picked up by USPS. I ordered this item on February 21, I received the shipping confirmation on February 24. It is now March 18, 2025. I have called twice and left a message for Customer Service. I have emailed Customer Service twice. I have filled out a form on the website explaining the situation. NO ONE AT GIGI PIP HAS RESPONDED TO ME. I CANNOT REACH A LIVE PERSON. I will have my credit card company remove the charge and make a complaint to the Better Business Bureau, which, by the way, has already assigned an F rating for this company. I should say that I ordered two other items, a different hat band and two hat bags that were received, but after reaching out 5 times to this company in various ways, there has been NO RESPONSE. I will not be ordering from them again!
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Posted 5 months ago
I have bought many hats from you. I dont like all the cowboy hats. They are taking over. I will probably she shopping somewhere else. I will keep watching to see if you get sonethibg different. Bonnie
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Posted 5 months ago
Based on other reviews, I am sure your products are lovely, but I was unable to get any type of response from customer service. In less than 24 hours after placing my order one evening, I emailed and called to change the order. I called again during business hours the next day. I never received any type of response - no email, no text, no phone message. Finally after the product shipped, I emailed again, but got no response. Once the package arrived, I returned it unopened the same day. I took a $20 hit which makes me highly unlikely to order from your company again. There is no "free and easy return".Why is there zero customer service response?
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Posted 5 months ago
Delighted w/ the packable black bucket hat! I ordered the extra small & it’s perfect! Plan to order a cowboy style hat next..😉
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Posted 5 months ago
Great quality, customer service is good.
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Posted 5 months ago
I now own 6 hats from Gigi Pip as you cannot beat the quality and style for the price. My good friend actually loved my Gigi Pip hat more than her $1200 Kimosabi hat last weekend in Park City!
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Posted 5 months ago
I love this hat I watched a doctor featuring.Joan Beaz and she wore a hat similar and I just had to buy the fit and look is top tier I will buy more
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Posted 5 months ago
I love my hats and you were so great about getting them to me quickly. I will definitely order more in the future.
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Posted 5 months ago
placed an order 3 weeks ago. I have tried tracking it, but there has been no movement. I have emailed and called customer service, but no response. Sure is an expensive hat to NEVEW receive.
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Posted 5 months ago
Love my hat! Please make this in brown. - Merry Street
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Posted 5 months ago
I still have not received the order and no response from customer service after sending emails.
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Posted 5 months ago
I only received two of the items I purchased. I waited, hoping the second white hat would arrive in a separate box. I sent an email regarding my missing item and I have not gotten a response. I will be disputing the charge on my card. Poor customer service, beware. Not only that, the black hat I did receive have white stains on it.
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Posted 5 months ago
Each and every order is exciting and perfect. I love all of my GIGI products. They’re customer service team is also very helpful and resolved issues quickly and effectively! 10/10
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Posted 5 months ago
I own 20 Gigipip hats and love every single one! The quality is amazing and each hat brings different flavors!
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Posted 5 months ago
Gigi Pip is rated 4.1 based on 419 reviews