“The Emma Wide Brim Fedora is a great-looking hat. I ordered it as a birthday present for my daughter-in-law. I wasn't sure of her size so I took a guess. I guessed wrong and was able to exchange it for another size. It still doesn't fit but now I'm stuck with it as you can only get one free exchange...whatever that means. The exchange process was not ideal. Trying to coordinate it through texting Customer Service was difficult but ultimately effective. This was the fourth hat I've ordered from GIGI Pip. I did return one but I've kept the others. They are all great hats. My only disappointment is that none of them came with a hat band. To me, they make a hat. All of the hat bands I wanted were sold out.”
We are so happy that you love the Emma! Thank you so much for your feedback! We do only offer one free exchange meaning we provide a return label for one, but you can always return it for a refund or store credit + purchase a different hat or size after that! We also have multiple styles of hats that do come with bands attached that you can check out! We are always working to improve so I will definitely pass this feedback along to our team! xx
“I did love my hat very much but it arrived defective. Had a faded spot and two dots where the faded spot was. I went ahead and kept it because I wanted it for a trip we were taking. Hat still looked good enough.”
Hey Mayra! We are so sorry your hat arrived with some spots. We would be more than happy to help you with an exchagne! Email hello@gigipip.com and we can get your exchange started! xx
