“Was very nervous due to this being a final sale item. But everything I’ve bought from this company has been stunning. Measured my head and took a chance. LOVELY hat. Sizing was spot on. Packaging was beautiful and well protected.”
It truly means the world to us to hear that everything you’ve bought from us has been stunning! We are so thrilled you love the Fiona + the sizing was spot on! We’re so happy to hear the packaging was beautiful + kept your hat protected too! Thanks for sharing! xx
“Love the hat, but didn't love the straw bumps throughout. Customer service was absolutely amazing though! Will be shopping again thanks to such a great experience.”
“The Fiona is my first "nice" hat. I have always bought inexpensive, low-quality hats from the big box stores and as the saying goes, "You get what you pay for". I am beyond impressed with the quality of my Fiona straw hat. I received it just in time for a long-awaited trip to Mexico. I can't wait to wear it! The fit is great. I measured and ordered the size according to the size guide instructional video (very helpful). I also did need to make a little tweak to the velcro band to make the hat a little more snug. Now it fits like a glove! Thank you for such a fun hat, Gig Pip! The Fiona will definitely not be my last fun hat!”
“I love this hat! I also love the customer service from Gigi Pip. It is prompt, personable, friendly, and professional. I will buy from Gigi Pip again!”
“Returns/exchanges are a nightmare. It's a shame, because hats are really challenging to shop for without trying on.
The store advertises "free returns/exchanges," but in reality, the free return shipping only applies to 1 return/exchange -- after that, you only have the option to return for store credit.
The kicker? Surprise! -- they KEEP some of your money no matter what if you return. Nowhere that I can find is this described on their website. What a terrible policy!! They use a 3rd party called Loop Returns. Don't bother.”
