“I’m in love with the way this hat feels and looks on my head. Regardless of the occasion, classy or casual this hat compliments my every look, and fits perfectly on thick hair without movement. A Great Buy!”
It truly means the world to us that you're in love with the way the Ginger feels + looks on your head, it looks amazing on you! We're so thrilled that it compliments every look + is perfect for every occasion! We're so happy to hear it fits perfectly too! Thanks so much for sharing! xx
Hi there! I just looked into your situation as it is our goal here at Gigi Pip is to always put the customer first + help in any way that is possible! Maybe you didn't see the message one of our customer service agents sent you but it read, "Hey Taimane! We're so sorry to hear that! We can definitely help you out with an exchange, or you can process one at exchanges.gigipip.com. The scratch may also be fix-able if you're interested! Just send us a picture of the hat so we can see what you're referring to! xx"
We are more than happy to help you out + get you a spotless hat! Please just email hello@gigipip.com + we will get you taken care of! xx
