“Although it was packed in a (big) box, the hat arrived crushed, no shape, nothing to do with the picture. Shame on Gigi Pip ! This was my first order, it will be the last.”
Hey Solange! I'm so sorry that you're hat arrived this way, we absolutely want to help you out!
In terms of the fastest way to fix this, steaming is always an option! Similar to steaming out wrinkles in clothes, hats can be steamed flat again. I'll link a video that gives a brief tutorial. In the overwhelming majority of cases this would take less than 5 minutes: https://www.gigipip.com/blogs/news/how-to-fix-a-smashed-hat. This option is quick + may save you a trip to the post office, that being said if you would prefer to exchange we would be more than happy to help with that as well. In that case if you visit: https://www.gigipip.com/apps/redo/returns-portal + enter your order number + zip code you can exchange the hat free of charge! xx
