“I ordered this hat w/prioirity shipping (3-5 days) on April 28th, it is now May 10th, and I have not received it - 12 days later.
Tracking # 9234690377927800139139
Order # LNF3Q9SGZF
Item # REMY-HNY-25-057
My name is: Pati deVries / 495 12th Street, #3L, Brooklyn, NY 11215 917-751-2532
I am not hopeful based on a recent experience where I had to return a hat and it took over a month to receive a response from Gigi Pip. I phoned, but could not get through to either office or store and emailed like crazy. FINALLY, I was able to return the hat.
I love your hats, but your customer service is terrible and based on the reviews, I"m not the only one who thinks so.
Please send me a new one and if the other hat ever arrives, I will send it back or be charged.
Thank you,
Pati”
