“Sadlythe internal packaging was old and cracked. Looked terrible for a new present. Quality control was not done with my two boxes ! Such a shame. See photos
But delivery was lightning fast. Just the look of the boxes was depressing.”
Hello Monkia,
Thank you for your honest feedback. We're so sorry to hear that the internal packaging didn't meet expectations — especially for a gift. That’s certainly not the standard we aim to deliver, and we understand how disappointing it must have been to receive something that didn’t look presentable.
We’re glad to hear the delivery was quick, but we regret that the overall impression was let down by the presentation. Your comments and photos have been shared with our packing and quality control team so this can be addressed moving forward.
Thank you again for bringing it to our attention.
Warm regards,
The Gourmet Basket Team
“It was difficult negotiating your website as previously described. I enjoyed selecting the items for the hamper because I was able to ensure the items would be suitable for the recipients.”
Hello,
Thank you for your feedback. We’re glad you were happy with the basket items but sorry to hear about the website difficulties.
We appreciate your input and will work on improving the experience.
Many Thanks,
GB Team
“Custom basket contents are overpriced - the overall markup is about 50%. The basket didn’t arrive on the scheduled delivery day of Friday, and instead arrived the following Monday.”
“Great idea! And the products available to choose from are good quality, which was important for me. Prices are reasonable too which is also important for me. The only reason I gave this 3 stars is because the variety of things to choose from is limited. Otherwise it would be higher for sure :)”
