Hi Saray,
We’re sorry to hear that your order didn’t arrive as expected and understand your disappointment.
We also regret that the video message wasn’t included, and we’re looking into this with our team. Your feedback is important to us and helps us improve.
Many Thanks,
GB Team
Thank you for your review!!
We are glad your son enjoyed the gift basket!!
It is our goal to provide quality service to our customers!!
We hope to assist you again soon!
Many Thanks,
Alley
“I would highly recommend that if anyone is looking to make someone else or even their own day just a bit brighter to purchase a gift from GB Gourmet Basket. The quality of all of the products is outstanding and the cost is very reasonable. My latest gift purchase was delivered within 3 days, on time and on my best friends actual birthday.”
Hello Nicole,
Thank you so much for your kind words and wonderful recommendation! We’re thrilled to hear that your best friend’s birthday was made even brighter with our gift basket, and we’re so glad everything arrived on time and in perfect condition.
We truly appreciate your support and are so happy to hear you found the quality and value of our products to be outstanding. We can’t wait to help you celebrate many more special occasions in the future!
Many Thanks,
GB Team
“Paid for express postage for a specific day. then they lost a day before delivery. No refund for postage. Told them it would save a dissapointing review for them, but didnt care. Poor service means never again.”
Hi Alan,
We’re very sorry to hear about your experience and understand how frustrating the delay must have been.
Unfortunately, this is why we make a point to be transparent during checkout that delivery dates are preferred rather than guaranteed, as unforeseen courier delays can sometimes occur.
That said, we apologise for the inconvenience and for not meeting your expectations. Your feedback is valued and has been shared with our team.
Many Thanks,
GB Team
“It was a gift to 'cheer up' my son and daughter in law. they LOVED it. Said it was such a lovely gift to receive AND was packeged beautifully. This is the 3rd Gourment gift I've sent and everyone has been so happy. I came across you quite by accident. So great. It was a happy accident.
Maddy”
Hi Maddy,
Thank you so much for your heartwarming feedback! We’re so happy to hear your son and daughter-in-law loved the gift, and it’s wonderful to know this is the third time you’ve trusted us.
We're thrilled that it was a happy accident, and we look forward to continuing to provide great experiences for you.
Many Thanks,
GB Team
