“The necklace arrived and it was just as beautiful as I hoped it would be. The image of the writing I sent had a large gap between the words (which I wanted removed) and it was removed to improve the overall image. I could not have been more pleased with the item. The person who received the gift loves it”
Thank you for the great feedback. We are delighted to hear how happy you are with your unique keepsake and our customer service.Kind regards, Team HoH x
“Ordered a necklace for my daughter for Xmas ... a stocking filler if you like... paid extra for it to be guaranteed before Christmas .... ( ordered November) rip off, as it still had not been delivered the second week in December I chased it up, to be told they are still waiting on my ( finger print) didn’t ask or want a finger print... a simple engraving was all I asked for ( and was all that was ordered) 2 days before Xmas it arrived. If I hadn’t chased it up, it would have still been sat in the shop.”
Thank you for your feedback. We are terribly sorry to hear you are disappointed with our service as we would never wish for any of our customers to feel dissatisfied.We can see that your order was for one of our handwritten pieces of jewellery which are created using a handwritten message from your loved one which we ask you to supply upon completion of your order. We would like to apologise that there did seem to be some confusion over your order as we were not notified that you would have preferred a bespoke item with a message in our own font.We are sorry for the delay in the delivery of your item but we are happy to hear that it arrived with you in for for Christmas and we hope that the lucky recipient loved their unique gift.If you did wish to discuss this further, please do not hesitate to contact us on studio@handonheartjewellery.co.uk,Kind Regards, Team HoH x
“The service was smooth with easy to follow instructions. Communication excellent throughout the process.This was bought as a gift for my mother with my fathers handwriting on it ,he passed away earlier this year. She was very emotional and loved it.Thank you so much.”
It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH piece and our service.Kind Regards and a very Merry Christmas, Team HoH x
“I contacted the company to state the spelling mistake and asked for a new message and was stated to be charged an extra £20 so i had to give the gift to my spouse with sentential value with the spelling mistake which caused issues. Would of been higher rating if they was able to help when I made contact.”
Thank you for taking the time to write to us with regards to your order, we are sorry to hear that you were unhappy with the service which we were able to offer.We can see that you have been in contact with our customer service team regarding a spelling error which was made when your order was placed. As per our t&c's we do ask each customer to carefully check their confirmation email and to contact us as soon as possible if there are any errors or if you would like any changes to be made as we do create each item exactly as it has been ordered and do not edit the order in any way unless requested by the customer.Unfortunately, as we were not notified of the spelling error on the order prior to creation, your jewellery was created using the original order details.We can see that we have not yet received a response to our last email and can confirm that we would be able to rectify the spelling mistake which was made when your order was placed by re-engraving this for you. If you would like to discuss this further with our team please do contact us on studio@handonheartjewellery.co.ukKind Regards, Team HoH x
