“Just received my necklace - love it! Great customer service, arrived quickly, presented in a lovely box, a very special piece of jewellery that I will treasure - would definitely recommend!”
“The necklace arrived and it was just as beautiful as I hoped it would be. The image of the writing I sent had a large gap between the words (which I wanted removed) and it was removed to improve the overall image. I could not have been more pleased with the item. The person who received the gift loves it”
Thank you for the great feedback. We are delighted to hear how happy you are with your unique keepsake and our customer service.Kind regards, Team HoH x
“Ordered a necklace for my daughter for Xmas ... a stocking filler if you like... paid extra for it to be guaranteed before Christmas .... ( ordered November) rip off, as it still had not been delivered the second week in December I chased it up, to be told they are still waiting on my ( finger print) didn’t ask or want a finger print... a simple engraving was all I asked for ( and was all that was ordered) 2 days before Xmas it arrived. If I hadn’t chased it up, it would have still been sat in the shop.”
Thank you for your feedback. We are terribly sorry to hear you are disappointed with our service as we would never wish for any of our customers to feel dissatisfied.We can see that your order was for one of our handwritten pieces of jewellery which are created using a handwritten message from your loved one which we ask you to supply upon completion of your order. We would like to apologise that there did seem to be some confusion over your order as we were not notified that you would have preferred a bespoke item with a message in our own font.We are sorry for the delay in the delivery of your item but we are happy to hear that it arrived with you in for for Christmas and we hope that the lucky recipient loved their unique gift.If you did wish to discuss this further, please do not hesitate to contact us on studio@handonheartjewellery.co.uk,Kind Regards, Team HoH x
“The service was smooth with easy to follow instructions. Communication excellent throughout the process.This was bought as a gift for my mother with my fathers handwriting on it ,he passed away earlier this year. She was very emotional and loved it.Thank you so much.”
It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH piece and our service.Kind Regards and a very Merry Christmas, Team HoH x
