“Hand on Heart made the whole process straightforward and easy from ordering to delivery. The silver ashes heart necklace with my late mother's signature beautifully engraved on it is really lovely. I gave one to my sister for her birthday and she adores it, it is so special, not obtrusive and very good quality. I now have one for myself and am equally delighted.Thank you.”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort. - Team HoH x
“This was wonderful from start to finish, Hand on Heart website was clear and easy to navigate, I was kept informed throughout the process and the necklace arrived a week before expected. The item itself is absolutely exquisite, the engraving really accurate, and the packaging and information first class. I am delighted, it was bought as a present for my sister who was blown away when she saw the little locket containing my beloved mother's ashes with my mother's name in her own writing engraved on it. I was so thrilled I ordered one for myself.”
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Thank you again for your orders and it's lovely to hear how well this gift was received by your sister. We're glad you both love your pieces! - Team HoH x
We're really pleased to hear that you're happy with the piece. Thank you for sharing your comments, these will be passed to our design team for review. If you could send us an email at studio@handonheartjewellery.co.uk we'd love to help with this. - Team HoH x
“Qite bad, ordered for 1 year memorial. The site promised drlivery before xmas but i only got it mid jan. I called and was told lies yhst i had selected mid jan delivery option however there was no optiob to select delivery dates when placing order, its very small anf the rngraving of my dads name is un readable without a mocroscope.”
Thank you for taking the time to leave your review, we really are very sorry that you are unhappy with your piece of jewellery and the service offered by our customer service team. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and we apologise that you feel this is not the case. I can see that you have been in contact with a member of our team regarding your order but I am afraid that we are unable to find a response to our email. If you would like to discuss any issues with your jewellery further, please do not hesitate to contact us on studio@handonheartjewellery.co.uk and our customer service team will be more than happy to help.
Thank you for your fantastic feedback. We are so pleased to hear how delighted you are with your unique keepsakes and our service. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we are truly thankful to you for recommending our services.Team HoH x
“Handwriting was translated so well onto such a small locket, thank you Abi for your time designing it :)The locket and funnel is small, so could only get finer ashes in there but it is a beautiful little piece to remember my Mum by.”
Thank you for choosing us to create this special memorial jewellery, we are so very sorry for your loss. We are sorry to hear that you had some trouble with the funnel provided, we will have this feedback passed on to our design team.Team HoH x
