“Received my charm a few weeks back and the colour (green) is absolutely stunning, I had the piece engraved with my mams initials. My only complaint is that the G at the end of the initials looks as though it's lower case but I think it's just the font. Other than that I'd definitely recommend”
Thank you for sharing your feedback with us. We're delighted to hear that you find the green colour of your charm stunning and that the engraving with your mom's initials holds special meaning for you. We apologise for any disappointment caused by the font style, but we really appreciate your comments. This shall be passed onto our design team for review and future consideration as we are always looking for ways to improve the designs we can offer our customers. Your recommendation means a lot to us, and we're grateful for your support. If you'd like to speak to us further about your reverse message we'd be more than happy to help. Please contact us at studio@handonheartjewellery.co.uk and our friendly customer service team will be able to advise further. Thank you for choosing us for such an important piece - Team HoH x
“The service from my initial contact to the delivery of my item was conducted professionally and with the upmost dignity and respect. I now wear my charm on my Pandora necklace so my mum is always close to my heart.”
We are grateful for your kind words and are honoured to have played a part in creating such a meaningful piece for you. It's wonderful to hear that you feel the charm is a fitting tribute to your mum and that you can keep her close to your heart - Team HoH x
Thank you for your heartfelt feedback. We are deeply sorry for your loss, and we are honoured to have helped create a piece that keeps your wife's young sister close to her. It means a great deal to us to provide some comfort during such a difficult time - Team HoH x
“Amazing customer service and the charm itself is absolutely beautiful. I could not be happier with it ss its been beautifully made and its just a gorgeous way of keeping my dear mams ashes close to me. Would highly recommend Hand on Heart Jewellery to anyone xx”
Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience with our customer service and that you're delighted with the charm.Knowing that it's a beautiful and meaningful way for you to keep your dear mam's ashes close brings us immense joy. Your recommendation means the world to us, and we're honoured to have been able to create something special for you - Team HoH x
“We ordered three pieces and couldn’t be happier with the way they turned out. We were kept updated at every step, including an email to let us know the ashes had been delivered safely which put our minds at ease. You can really tell they understand the importance of what they are doing and everything is made with the love and care that it deserves.”
We're absolutely thrilled to hear that you're delighted with all three pieces you ordered! Your satisfaction is our top priority, and we're so glad that we can keep you informed at every step of the process. Receiving that email confirming the safe delivery of the ashes must have been a relief, and we're grateful for the opportunity to provide you with peace of mind during such a meaningful process. At Hand On Heart, we truly understand the importance of our work, and we handle each piece with the love and care it deserves. Your kind words mean the world to us, and we're honoured to have been entrusted with creating these special keepsakes for you - Team HoH x
“Stunning, Hand on Heart are the best , my experience with them was a great one, they had a great selection of different styles of jewelry, quick reply’s , nice chat with them. Everything went great and I’ve got my charm early than estimated. Thank you, I highly recommend.”
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that you found our selection of jewellery, communication, and overall service to your liking. We truly appreciate your recommendation - Team HoH x
Thank you for your kind words! We're delighted to hear that you love the charm and that it serves as a beautiful reminder of your wonderful Dad. It was our privilege to create something meaningful for you to cherish his memory - Team HoH x
