Thank you so much for your wonderful review! We're thrilled to hear that you find the necklace beautiful and that our customer service and delivery met your expectations. Thank you for choosing us! - Team HoH x
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re pleased with your special necklace and that the delivery was prompt. We’re sure your mum will be overjoyed with the stunning gift, and we hope it brings her much comfort and joy this Christmas.
Team HoH x
“Very pretty necklace. I chose to fill the golden globe with my deceased pet's fur and find comfort that in this way a part of him is with me wherever I go.”
Thank you so much for your heartfelt review. We're so touched to hear that the locket brings you comfort and keeps your beloved pet close to your heart. It's a beautiful way to carry a piece of him with you wherever you go. We truly appreciate your support - Team HoH x
“It was my first time ordering from here and I can't say I'm disappointed! The necklace is great quality and was delivered in a fabulous box. I would definitely recommend.”
Thank you so much for sharing your first experience with us! We’re thrilled to hear that you’re pleased with the quality of your necklace and its presentation. Knowing that it has met your expectations means a lot. Thank you for recommending us - Team HoH x
We're thrilled to hear that you loved it and appreciate you taking the time to share your feedback. We're delighted that you found the necklace absolutely beautiful. Your kind words truly mean a lot to us. We look forward to serving you again in the future - Team HoH x
Thank you for sharing your feedback with us. We’re so glad to hear that you’re pleased with your Family Tree Ashes Urn and that you find it beautifully made.
Team HOH x
“I bought this for my wife in April when our beloved dog passed away. She was over the moon with it and never took it off until now (August) as all the silver plating has rubbed off. For the price I would have assumed it was Silver but alas no. Not worth the money or the disappointment of having to extract her ashes to go into another piece of jewellery!!”
Thank you for taking the time to leave your review, we truly appreciate your feedback on this design. We are deeply sorry for any upset and disappointment caused by the issues with your urn necklace and fully understand how special this piece is to you.
As detailed on the product page under materials and dimensions, the outer part of this necklace is plated with 925 sterling silver, and is not created from solid silver. Over time, this plating may begin to fade, but we would not expect this to happen after such a relatively short period if cared for according to our guidelines. We apologise if these details were not seen before ordering.
Following our recent communication over email, we are so glad that we have been able to come to a resolution which you and your Wife are both happy with. Customer service is of the utmost importance to us here at Hand on Heart and it's an hour to be able to create these special keepsakes and ensure that you, as our customer, is happy with their experience.
Please do let us know if we can be of any further help at all.
Team HoH.
