Thank you for sharing your feedback with us. We’re so glad to hear that you’re pleased with your Family Tree Ashes Urn and that you find it beautifully made.
Team HOH x
“I bought this for my wife in April when our beloved dog passed away. She was over the moon with it and never took it off until now (August) as all the silver plating has rubbed off. For the price I would have assumed it was Silver but alas no. Not worth the money or the disappointment of having to extract her ashes to go into another piece of jewellery!!”
Thank you for taking the time to leave your review, we truly appreciate your feedback on this design. We are deeply sorry for any upset and disappointment caused by the issues with your urn necklace and fully understand how special this piece is to you.
As detailed on the product page under materials and dimensions, the outer part of this necklace is plated with 925 sterling silver, and is not created from solid silver. Over time, this plating may begin to fade, but we would not expect this to happen after such a relatively short period if cared for according to our guidelines. We apologise if these details were not seen before ordering.
Following our recent communication over email, we are so glad that we have been able to come to a resolution which you and your Wife are both happy with. Customer service is of the utmost importance to us here at Hand on Heart and it's an hour to be able to create these special keepsakes and ensure that you, as our customer, is happy with their experience.
Please do let us know if we can be of any further help at all.
Team HoH.
