“We purchased this to replace one originally bought a few years ago. The team have been so helpful as we had lost our furry friend and they retrieved his paw print to enable us to keep his memory.”
Thank you so much for your kind words ❤️ We're truly sorry for the loss of your beloved furry friend and it means a great deal to us to know we could offer some comfort during such a difficult time.
Team HoH x
“This arrived package in the most beautiful packaging, you can see the care and attention that goes into your order.
The necklace and key rings I order after losing my beloved pet dog Gucci were just the most beautiful items I’ve ever seen. They are definitely worth the money and I would most definitely use this service again. Thank you so much.”
Thank you so much for your lovely feedback. We're so glad to hear you are pleased with your keepsakes. Thank you for choosing us to create such special pieces for you ❤️
Team HoH x
“Love my paw print necklace made in memory of my beloved dog Murphy, it's beautiful and now a treasured piece of my jewellery. The whole experience was amazing super quick delivery, beautifully wrapped & good communication. I would highly recommend”
Thank you for your lovely review! We’re so glad that your paw print necklace in memory of your beloved Murphy has become a treasured piece of your jewellery. It’s wonderful to hear that the entire experience, from quick delivery to beautiful packaging, was a positive one. Your recommendation means so much to us - Team HoH x
“Disappointed. Ordered a paw print necklace which arrived last week, and within less than 24 hours it had tarnished and has a mark on it that won’t be removed. This was meant to be a very sentimental piece of jewellery and I’m quite upset at this”
We're genuinely sorry to hear about the issue you've encountered with your paw print necklace. We certainly wouldn't expect this to happen, and we can only apologise for any disappointment or inconvenience caused. We kindly ask if you could reach out to us at studio@handonheartjewellery.co.uk. Our friendly customer service team will be more than happy to assist you and resolve this matter promptly. Thank you in advance for your cooperation - Team HoH x
“Ther service we received from Hand on Heart was fantastic. Throughout the process the team were attentive, empathetic and communicative. I would definitely recommend them to friends and family.”
Thank you for sharing your feedback with us! We're thrilled to hear that you had a fantastic experience with us. Providing attentive and empathetic service is incredibly important to us, and we're glad that we could meet your expectations - Team HoH x
“Extremely professional, kept me informed throughout the process.Beautiful keepsake to remember my dog Oscar who recently passed away. Thank you Hand on Heart Jewellery.”
Thank you so much for your kind words! We're honoured to have been able to create a beautiful keepsake in memory of Oscar. Your satisfaction and comfort during this difficult time mean the world to us - Team HoH x
“Beautiful. It’s the second time we’ve used hand on heart and it’s a lovely memorial to a treasured pet. My daughter has the two hearts now on one necklace and never takes them off. The company was very professional and delivered a beautifully packaged gift”
Thank you so much for your kind words and for choosing us once again to create a memorial for your treasured pet. We're honoured to have been able to provide a meaningful keepsake for your daughter. It warms our hearts to hear that she cherishes the pawprint necklace and that it holds such significance for her. Your satisfaction and trust in our services mean the world to us - Team HoH x
