Managing Customer Conflict in Hospitality Reviews

4.4 Rating 71 Reviews

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Michal Adam Miotka

Verified Reviewer

“Very basic knowledge of handling a conflict. I expected more information and real-life examples.”

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Posted 4 months ago

Morning Michal, Happy New Year! Thank you for your review and feedback on our Managing Customer Conflict in Hospitality course, we appreciate it. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future versions of the course. Thank you again and we wish you all the best in the future. Kind regards, Vicky (Customer Support, High Speed Training).

Posted 4 months ago

Matthew Collins

Verified Reviewer

“not useful information”

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Posted 5 months ago

Hello Matthew, thank you for leaving us a review, we appreciate any feedback! I'm sorry to see you only gave the course 2 stars. If you could please let us know how you think the training could be better, we’d love to hear your thoughts on it! You can reach us by emailing support@highspeedtraining.co.uk or by calling 0333 006 7000. We’re here Monday - Friday, 9am - 5pm. We hope to hear back soon. All the best! Nicola (Customer Support, High Speed Training)

Posted 5 months ago

Pradeep Kumar

Verified Reviewer

“good training”

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Posted 7 months ago

Julie Greene

Verified Reviewer

“Great refresher course”

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Posted 7 months ago

Hello Julie, thank you for leaving us a review, we appreciate any feedback! I'm sorry to see you only gave the course 1 stars. If you could please let us know how you think the training could be better, we’d love to hear your thoughts on it! You can reach us by emailing support@highspeedtraining.co.uk or by calling 0333 006 7000. We’re here Monday - Friday, 9am - 5pm. We hope to hear back soon. All the best! Nicola (Customer Support, High Speed Training)

Posted 7 months ago

Julie Parrott

Verified Reviewer

“Very informative and easy to understand”

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Posted 8 months ago

“a good learning course however all situations are different but this has been a life lesson for me and that is not to show body language”

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Posted 9 months ago

Andrew Irish

Verified Reviewer

“Good”

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Posted 9 months ago

David Herbert

Verified Reviewer

“I think this course is excellent for training newer members of the team and FOH staff, however it is fairly basic and probably not as useful for venue managers and learning how to deal with more specific incidents of customer conflict.”

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Posted 9 months ago