Customer Service Skills Reviews

4.7 Rating 1,153 Reviews

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Matthew Jarvis

Verified Reviewer

“Course is clear and informative. I only had one small issue with the log in system which was addressed and fixed immediately with the help of customer service who were very polite.”

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Posted 2 years ago

Kaitlin Crinigan

Verified Reviewer

“loved it thanks”

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Posted 2 years ago

“g”

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Posted 2 years ago

George Brereton

Verified Reviewer

“.”

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Posted 2 years ago

Hello George, thank you for your review. I can see you have left a 1 star rating, I'm sorry to hear you haven't enjoyed the course! We're always looking to improve our services and if you have any suggestions or improvements you think we could make we would love to hear from you! If you'd like to contact us, you can e-mail: support@highspeedtraining.co.uk with your suggestions. Many thanks! Eli (Customer Support, High Speed Training)

Posted 2 years ago

Diego Othman

Verified Reviewer

“would be better to skip through the slides quicker”

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Posted 2 years ago

Annika Moore

Verified Reviewer

“i only left a 2 star as i got super stressed doing the test at the end, this was because i am dyslectic and found that i could not understand how the questions which i got wrong were written! I understood all of the trainings videos, but the way some of the questions were written i just did not understand. when i got to these questions i knew i was going to get them wrong even though i understood all of the training that went with it, placing things into different categories such as open conversation and closed, and ended didn't make sense to me the the sentence's i knew which were wrong and which were right so i could not get the question correct. And i feel that many people will have this same problem as myself. it is very similar as understanding verbs and nouns, another concept i understand but can not spot in sentences because of my disability.”

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Posted 2 years ago

Good afternoon Annika, I'm very sorry that you found the Customer Service Skills course stressful at the assessment stage. We have been made aware of this from previous dyslexic learners, our content team are in the process of developing our courses to fit every learners different needs. We appreciate your feedback, as we want all learners to find our courses helpful and knowledgeable. Be assured I will pass your comments onto the correct team who will investigate this further. If you need any further assistance, don't hesitate to get in touch! Kind regards, Vicky (Customer Support, High Speed Training)

Posted 2 years ago

Claire Farnaby

Verified Reviewer

“Unable to adjust the volume and pause if required without exiting the session.”

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Posted 2 years ago

Hi Claire, Thank you for your review and feedback on our Customer Service Skills, we appreciate it. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future versions of the course. Thank you again and we wish you all the best in the future. Kind regards, Vicky (Customer Support, High Speed Training).

Posted 2 years ago

Maria Durkin

Verified Reviewer

“Quick and easy, but very explanatory of key points for good customer service whether face to face, over the phone, email and/or social media.”

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Posted 2 years ago