Retail Customer Service Skills Reviews

4.6 Rating 172 Reviews

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Product Page

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

Visit Product Page

Neil Woodward

Verified Reviewer

“learnt some new techniques and a good grounding in complaint handling.”

Helpful Report

Posted 4 years ago

Hello Neil, Thank you for your review, it’s very kind of you! I’m glad you enjoyed the course and that it helped you learn some new techniques and provided you with a good grounding in complain handling. I hope that the knowledge you gained will help you in the future and if you need anything else, please don't hesitate to contact us directly. Many thanks! Nicola (Customer Support, High Speed Training)

Posted 4 years ago

Bobbi Guiver

Verified Reviewer

“Really enjoyed doing the course”

Helpful Report

Posted 4 years ago

Flynn Staples

Verified Reviewer

“Insulting, very easy to pass as long as you can sit through the dire slideshow and frustratingly simplistic corporate speak. Simple questions seemingly deliberately poorly phrased to get a higher failure rate than one would if written plainly without the intent to trick or confuse people. I would imagine this is done to make their service seem to help more than it does (with people passing the second time once they've figured out how the questions are misleading) and make the course seem worth more than it is”

Helpful Report

Posted 4 years ago

Hi Flynn, thank you for your review. I am really sorry to hear that you didn't enjoy the course. Our course is designed to provide retail workers with the necessary skills and techniques needed to put the customer first and go above and beyond with their service. Our assessments are there to make sure the learner has understood the content in the training, but definitely aren't designed to trick anyone or make the course seem worth more. I will pass on your review to the content team to see if there is anything we can do for a future version of the course. Many thanks, Lizzy (Customer Support, High Speed Training)

Posted 4 years ago

Author didn't leave any comments.

Helpful Report

Posted 4 years ago