Thanks for leaving us a review, we're sorry to hear you have experienced this issue with your lock. This is unusual and does sound like you have a faulty lock. We'll get in contact with details on a replacement for you!
“I wanted a lightweight lock for my bike for coffee runs and for locking on the train. Saw this on a YouTube video and thought that would be perfect. Bought it in three colours. Very pleased with them as I can chuck one in my bag or in the bike tube itself and can lock my bike quickly but still within sight. I also realised this is invaluable during travelling for providing some security with my luggage while sleeping in airports.”
Thanks for leaving us a review, we're happy to hear the Z LOK is meeting your needs and great to know that it's keeping both your bike and luggage safe!
“Simple in design and effective in terms of what it sets out to be i.e. not a bomb-proof lock but an irritating deterrent for a casual thief. Easy to carry round and use compared with heavy, larger (and much stronger) locks.”
“I bought three as a deal. Not sure how or if I'm going to use one really, they are not flexible enough to pull up tight. One day It might be just what I need....”
“Lightweight, sturdy locking strap. Small, lightweight, portable. Can stuff into back pocket or attach round handlebars when not in use. Tiny discrete universal unlocking pin so not recommended for secure storage but great deterrent for daily ride use at Cafe stops, popping into shops when any lock is better than no lock.”
