“When I bought the product and completed the registration process it said I could have a 10 % discount voucher, I tried to use this on buying another identical lock at£300, it didn't work when I contacted Customer Service they said it wasn't valid on this lock. So I would have bought 2 locks and had a discount on the second which would of been £30. I bought another lock from Litelock a competitor and have now got four of their locks. It seems very short sighted to me.”
“Purchased Hiplock lite on line. Arrived promptly and is easy to carry on the bike.
Cycling UK member discount is useful, however I bought a reduced item from the sale.”
“The only lock brand I trust! Shipping was nice and speedy and I'm now confident my eMountain bike isn't going anywhere with the hefty D1000 keeping it nice and safe. Great bit of kit and worth the money and extra weight!!”
“Great product seems criminal-proof. Mounted on brick wall. Screws are long and robust. Whole thing locks like a bank safe… I am pretty sure can’t be broken into. Can’t say the same for the carbon frame adorning the lock.
Happy with the entire experience of order to delivery.”
Thanks for leaving us a review, we're sorry to hear you have experienced this issue with your lock, this will be highlighted with our product team. We'll get in touch to discuss this further with you.
Thanks for leaving us a review, we're glad to hear you're finding the lock easy to use. We'll certainly be taking on board the feedback regarding the plastic casing, this will really help us when looking into product development!
“I love my Hiplok Original wearable chain.
It’s lightweight to the point where I sometimes have to check I’m still wearing it.
One thing to be aware of: Make sure you’ve pushed the locking clasp right in and to give it a tug to ensure it’s locked as it may appear lto be when it’s actually not.
Luckily when this happened to me, I was in a secure space so it wasn’t an issue but elsewhere…
All said and done, although somewhat pricey for the reflective model that I purchased, I would recommend this product.”
“Solid lock. Goes round the front wheel neatly. Small enough to fit in my messenger bag (though not super light). The mechanism is smooth and you don't need much wiggling to get it on and off. Thankfully it's not been put to the test yet.
4.5 stars - I knock off half a star because the all black lock against my all black bike doesn't stand out. I feel like a brightly coloured shackle may add that extra chance of deterring the opportunist thief from taking a closer look.”
“I own 4 E Bikes with a combined value over $20k and there is only 1 bike lock that I truly trust and that’s Hiplok. Any bike lock can be defeated but with Hiplok I know they are going to take a long time to cut the lock and hopefully they just move into an easier bike to steal. I would highly recommend Hiplok to protect your investment”
Thanks for leaving us a review, we're so happy to hear you've been loving your DX1000 and that this has given you the peace of mind you need when locking up your bikes!
“I never got the replacement key. I have sent several emails and called but to no avail. This review reflects the lack of engagement and follow-up from the company.”
Thanks for leaving us a review, we're sorry if you haven’t received our emails. We have sent you a couple of emails about your order explaining the issue, these may have fallen into your junk/spam folder. We have also forwarded the latest email from yesterday again in hopes this reaches you. We're sorry for any inconvenience caused.
“Extremely robust heavy chain and D-lock. Thankfully neither have been put to the test yet. On the wearable chain you can only spin the top part one way, this can make locking it awkward especially if it’s quite tight around a lamppost etc. excellent customer service and delivery .”
Thanks for leaving us a review and proving your feedback, we're glad to hear you're happy with both your new locks and hope these are giving you the peace of mind you need!
“Do NOT use for Anything at all valuable!
These are a rip-off IMO!
They can be broken with ease, any everyday piece of theft kit will do it, even just squeezing them with a pair of pliers.
IF I had bought them on Amazon I would have sent them back, they are That bad!”
Thanks for leaving us a review, we're sorry to hear you have experienced this issue with your locks. This isn't typical at all so our product team will be made aware. You are welcome to return the locks to us using our returns link on our website.
Thanks for leaving us a review, we're sorry to hear you have experienced this issue. This isn't typical if the JAW is tightened enough on the wheel, if there are any issues tightening this do let us know at support@hiplok.com
“I got this lock second hand with a bicycle I bought. It only had one key so I knew that I should get an extra key. I was skeptical, but hiplock was able to get me a key that matched the lock. I think the price was a little high, I would have preferred two keys to three, But that's okay. I still have one of the best locks on the market now.”
Thanks for leaving us a review and providing your feedback on our replacement keys. We're glad to hear you're happy with your lock and hope this can give you the peace of mind you need!
