“I bought the Zlock combo as it looked durable & well designed on website, seemed convenient to use on 'the hop'. When it arrived it still had same plus points. When changing the combination code to a personal one the lock wouldn't 'move'. I emailed support for help and was advised to use different numbers either side of my code because the 'tumblers' can stick! Poor manufacturing and cheap customer service!”
Thanks for leaving us a review, we're sorry to hear you had this issue with your lock and that the fix didn't work. This isn't typical so this has been highlighted with our product team. We have now received the lock back, thanks for returning this, and a refund has been processed. We're sorry for any disappointment caused.
“I really wanted to like this lock, great design and very practical function. What I think would make the chain lock better is if it were a few links longer as well as making the locking mechanism on the padlock a little taller as well because when you're locking the bike up the material that wraps the chain gets in the way of the pad lock and gets stuck or is unable to reach. Also I feel like the padlock should be simpler, you shouldn't have to keep the key inserted to lock/unlock the Pad it should just click in smooth so you can go. It's also uncomfortable when people start to stare thinking you're trying to steal a bike but really you're struggling with your own lock..lol
Still need to get use to this chain I guess but still feel like the design could be improved. Good for a commuter but if you work as a Courier I'd advise to use a different chain that's quick.
P.s. .. I work as a bike messenger in NYC...
Thank you.”
Thanks for leaving us a review and providing your feedback. We're sorry to hear the lock isn't suitable for your needs. We really appreciate the feedback and will be sure to take all this on board when looking into future product development!
“Lock seems decent. They lost a couple stars because I reached out to them about keyed alike and I think I followed their directions. Locks arrived fast, but, we’re not keyed alike. I sent another message asking how we can make it right, received no response. Ended up paying for extra keys to locks not keyed alike when that isn’t what i wanted. $700 for locks that aren’t what i ordered and another $37 for keys I shouldn’t need. Leaves a bad impression for me.”
Thanks for leaving us a review, we’re sorry to hear the locks did not arrive keyed alike as expected, this mistake will be highlighted to our warehouse team. We only received your original email to us from before the order was placed and not the email reporting the issue. We have sent an email to you so we can get this rectified. Apologies for any inconvenience caused.
Thanks for leaving us a review, we're sorry to hear the lock is too small for your tire. We'll be sure to take this feedback on board, this will really help us when looking into future product development!
Thanks for leaving us a review, we're glad to hear you're finding the lock easy to use. We'll certainly be taking on board the feedback regarding the plastic casing, this will really help us when looking into product development!
“Two sides of the story: Products are awesome…. Delivery is for EU Citizens bad, because we have to pay additional tax and nobody warns you about that. Please Hiplok Team. Solve that problem.”
“Good in principle, but it’s a little too bulky to fit in a jersey pocket and definitely won’t fit into my under seat saddle pack… I’m still looking for the ultimate cafe lock to replace my skinny/weak cable lock. If there was some way to fold this lock in half whilst remaining secure that would be awesome.”
“Really expensive keys.
Lost one of my hiplok keys , ok order a replacement over the web site
Only available as a set of 3 ... 15£ plus p&p to Germany, plus tax plus customs plus DHL handling costs
All in all 32€ for a backup key”
Thanks for leaving us a review, we're sorry for any disappointment caused by the cost. We'll certainly look into how we can reduce shipping costs to make this more cost effective going forward.
“Needs to be longer and wider cannot go over my wheels nor go-between fork to folk leg The only place I can use it is through the spokes And you can cut them easy so the lock is no good It's a shame designed for push bikes only Needs bigger and I have got the XL one”
Thanks for leaving us a review, we're sorry to hear the lock isn't suitable for your bike. We'll be sure to keep this feedback in mind for future product development!
“I waited too long for the lock..it was a anxious time as I have a brand new moterbike... communication could be better and also the response. Lock seems to be food only time will tell fingers crossed.”
Thanks for leaving us a review and for providing your feedback. We'll be taking this on board so we can make improvements going forward. We do hope you're happy with your new lock!
“Produits (DX1000 et D1000) de qualité, mais communication inexistante, pas de compte client sur le site, pas de réponse à ma demande d'information sur la livraison (mail à sales@hiplok.com), plusieurs mois d'attente pour obtenir le DX1000 qui est arrivé un beau jour sans aucun préavis. Une bonne marge de progression pour les échanges avec le client.”
Thanks for leaving us a review, we're sorry to hear you didn't hear back from us. We have checked our sales inbox and unfortunately cannot find your message. We're also sorry if the correct email (support@hiplok.com) was not clear on the site, we'll look into this to make this clearer going forward. We do hope though that you are happy with your lock and that this can give you the peace of mind needed
“While I know that this is a good, strudy lock to be used with my motorcycle the lock can be fincky to lock/unlock. When you consider I have to get down on my hands and knees to mount it to the front/rear wheels of my motorcycle it becomes a pain to do. Had I known that it was this hard to lock/unlock I would have purchased a different unit.”
Thanks for leaving us a review, we're sorry to hear you're having some trouble with your lock. This isn't common so we have sent you an email with a couple things that you can try that may help with this problem.
“The quality of the merchandise is quite good. However, given the picture that promoted it, I expected it to be a bit longer. I have found it is not that easy to wrap the chain around a stationary and secure it with my D1000. It is just a bit too short.”
