Thanks for leaving us a review, we're sorry to hear you haven't received the tracking information or the parcel itself. This is very usual so unfortunately does seem like the parcel has gotten lost in transit. We will send over an email so we can get arrange a replacement/refund for you. We're very sorry for any inconvenience caused.
“I purchased the Hiplok Ride Shield, this product retails at 120 pounds, but I bought in the sale for 60 pounds. I think I would still buy this product for around 20 pounds, but now having fitted it to my car, I would highly recomend you use two old sheets or a dust sheet for better protection. The mat does not taper out towards the front seats so there is an area that is not protected on the rear folded down seats, on either side of the mat, the material seems ok, but it does not look like it will take well to taking it out of the car and cleaning it with a hose and soap which you will invitable need to do if your riding off road after a while. They are suggesting you put one of the wheels into a bag within the security cover which would offer zero protection to your frame. For a retail price of 120 I had expected some kind of Evoc quality design, but this looks like it was maufactured for less than a fiver. It might be ok if you road ride, but I still would never put a wheel into the pocket that they are suggesting, so all in all it will work fine if you also use some simple dust sheets on top of it.”
Thanks for leaving us a review, we're sorry to hear you're not completely happy with your Ride Shield. The top of the Ride Shield does taper out to protect the back of the seats so we're sorry to hear this hasn't offered enough protection. We're always open to any feedback as we're always looking for new ways, no matter how small, to make improvements so we'll be sure to take this on board!
“When I bought the product and completed the registration process it said I could have a 10 % discount voucher, I tried to use this on buying another identical lock at£300, it didn't work when I contacted Customer Service they said it wasn't valid on this lock. So I would have bought 2 locks and had a discount on the second which would of been £30. I bought another lock from Litelock a competitor and have now got four of their locks. It seems very short sighted to me.”
Thanks for leaving us a review, unfortunately as per our T&C's some items are excluded from this discount. We're sorry for any disappointment caused by this.
Thanks for leaving us a review, we're sorry to hear you have experienced this issue with your lock, this will be highlighted with our product team. We'll get in touch to discuss this further with you.
“I never got the replacement key. I have sent several emails and called but to no avail. This review reflects the lack of engagement and follow-up from the company.”
Thanks for leaving us a review, we're sorry if you haven’t received our emails. We have sent you a couple of emails about your order explaining the issue, these may have fallen into your junk/spam folder. We have also forwarded the latest email from yesterday again in hopes this reaches you. We're sorry for any inconvenience caused.
“Do NOT use for Anything at all valuable!
These are a rip-off IMO!
They can be broken with ease, any everyday piece of theft kit will do it, even just squeezing them with a pair of pliers.
IF I had bought them on Amazon I would have sent them back, they are That bad!”
Thanks for leaving us a review, we're sorry to hear you have experienced this issue with your locks. This isn't typical at all so our product team will be made aware. You are welcome to return the locks to us using our returns link on our website.
Thanks for leaving us a review, we're sorry to hear you have experienced this issue. This isn't typical if the JAW is tightened enough on the wheel, if there are any issues tightening this do let us know at support@hiplok.com
“Ordered the lock 9 days ago, they still haven't shipped it. Shipping says 3-6 working days lol. Please ship the lock so I can use my bike Hiplok people.”
Thanks for leaving us a review, we're sorry if you didn't receive the tracking details, this is usual. Your order was shipped the same day it was processed, we can see the order has now been marked as delivered so we do hope this reached you safely and that you are happy with your new lock.
Thanks for leaving us a review, we're sorry for the delay with your order. We can see we have replied to your email with the details and you have now received your order so we hope is all OK with your new lock!
“I ordered the Airlok fixing kit with 4 plugs and screws. It took more than 2 weeks for my order to arrive. It finally arrived, and there was only 1 screw in the package instead of 4. What am I supposed to do with only 1 screw?”
