“I bought the Zlock combo as it looked durable & well designed on website, seemed convenient to use on 'the hop'. When it arrived it still had same plus points. When changing the combination code to a personal one the lock wouldn't 'move'. I emailed support for help and was advised to use different numbers either side of my code because the 'tumblers' can stick! Poor manufacturing and cheap customer service!”
Thanks for leaving us a review, we're sorry to hear you had this issue with your lock and that the fix didn't work. This isn't typical so this has been highlighted with our product team. We have now received the lock back, thanks for returning this, and a refund has been processed. We're sorry for any disappointment caused.
“I really wanted to like this lock, great design and very practical function. What I think would make the chain lock better is if it were a few links longer as well as making the locking mechanism on the padlock a little taller as well because when you're locking the bike up the material that wraps the chain gets in the way of the pad lock and gets stuck or is unable to reach. Also I feel like the padlock should be simpler, you shouldn't have to keep the key inserted to lock/unlock the Pad it should just click in smooth so you can go. It's also uncomfortable when people start to stare thinking you're trying to steal a bike but really you're struggling with your own lock..lol
Still need to get use to this chain I guess but still feel like the design could be improved. Good for a commuter but if you work as a Courier I'd advise to use a different chain that's quick.
P.s. .. I work as a bike messenger in NYC...
Thank you.”
Thanks for leaving us a review and providing your feedback. We're sorry to hear the lock isn't suitable for your needs. We really appreciate the feedback and will be sure to take all this on board when looking into future product development!
“Just like to say that this is a fantastic piece of kit with amazing build quality and well worth the money.
Sadly it didn't fit my bike and I had to return it 😭😭
But the return of the lock was swift and I was kept updated with the return at every point.
I would definitely recommend them
Even though it didn't fit my very strange wheel.”
“Lock seems decent. They lost a couple stars because I reached out to them about keyed alike and I think I followed their directions. Locks arrived fast, but, we’re not keyed alike. I sent another message asking how we can make it right, received no response. Ended up paying for extra keys to locks not keyed alike when that isn’t what i wanted. $700 for locks that aren’t what i ordered and another $37 for keys I shouldn’t need. Leaves a bad impression for me.”
Thanks for leaving us a review, we’re sorry to hear the locks did not arrive keyed alike as expected, this mistake will be highlighted to our warehouse team. We only received your original email to us from before the order was placed and not the email reporting the issue. We have sent an email to you so we can get this rectified. Apologies for any inconvenience caused.
“Excellent company and products, I've used the Z Lok security ties for quite a few years now. They're absolutely PERFECT for a quick pitstop. Whenever I go for a bike ride I don't leave the house without one, the must have item in every bike inventory.”
“I’m very pleased with the speedy delivery of some armoured cable ties. This was to replace an old damaged one. They work a treat to clip my Brompton to something on a packed train, and very good for securing bikes to racks or similar situations. Easy to set the code.”
“Purchased DX 1000 u lock, excellent piece of kit, followed by the max super duper chain, good investment too protect motorbike, pricey but top quality”
“I wanted new keys. Although I got the reply that all was in hand, I was later told that there was a problem getting the key blanks.
A while later I received an update and later, when it seemed to be taking even longer, I was profusely apologising to, which I appreciated.
All in all, what with delays that were not under local control, I did get what I wanted plus an apology gift.
I really liked being kept up to date.
Excellent customer service.
I felt that they cared for me and their reputation.”
Thanks for leaving us a review, we're so glad to hear your keys arrived safely and that you were happy with our service. Apologies for the delay, we have now put some new measures in place to prevent this reoccurring!
“I got my keys and they work just fine. Thanks for keeping track on your service and all the help. Rest assured I would recommend Hiplok to anyone who needs it I'm very pleased with your service thanks once again.
Rene”
Thanks for leaving us a review, we're sorry to hear you have not received your keys. Judging by the time passed since they we were shipped, we're worried they may be lost in transit. We have sent you an email to confirm your details so we can arrange for these to be reshipped. We're sorry for any inconvenience caused.
“Love the hiplok number combination lock ‘belt’ it is really handy when stopping for a break.
The fixture is good for cheaper bikes but is is quite easy to cut off the plastic and remove it from the wall.”
