“I never got the replacement key. I have sent several emails and called but to no avail. This review reflects the lack of engagement and follow-up from the company.”
Thanks for leaving us a review, we're sorry if you haven’t received our emails. We have sent you a couple of emails about your order explaining the issue, these may have fallen into your junk/spam folder. We have also forwarded the latest email from yesterday again in hopes this reaches you. We're sorry for any inconvenience caused.
“Extremely robust heavy chain and D-lock. Thankfully neither have been put to the test yet. On the wearable chain you can only spin the top part one way, this can make locking it awkward especially if it’s quite tight around a lamppost etc. excellent customer service and delivery .”
Thanks for leaving us a review and proving your feedback, we're glad to hear you're happy with both your new locks and hope these are giving you the peace of mind you need!
“Do NOT use for Anything at all valuable!
These are a rip-off IMO!
They can be broken with ease, any everyday piece of theft kit will do it, even just squeezing them with a pair of pliers.
IF I had bought them on Amazon I would have sent them back, they are That bad!”
Thanks for leaving us a review, we're sorry to hear you have experienced this issue with your locks. This isn't typical at all so our product team will be made aware. You are welcome to return the locks to us using our returns link on our website.
Thanks for leaving us a review, we're sorry to hear you have experienced this issue. This isn't typical if the JAW is tightened enough on the wheel, if there are any issues tightening this do let us know at support@hiplok.com
“I got this lock second hand with a bicycle I bought. It only had one key so I knew that I should get an extra key. I was skeptical, but hiplock was able to get me a key that matched the lock. I think the price was a little high, I would have preferred two keys to three, But that's okay. I still have one of the best locks on the market now.”
Thanks for leaving us a review and providing your feedback on our replacement keys. We're glad to hear you're happy with your lock and hope this can give you the peace of mind you need!
“I recently bought a Gold, waist chain lock. It's too early to say how effective it will be as a deterent but it looks the part. It's a little difficult to engage shackle and hooks but it's probably to do with mastering the technique.”
Thanks for leaving us a review and your feedback we're glad to hear you're liking your GOLD so far and we hope this can give you the peace of mind you need!
“Qualité vraiment au top, pour tout les matériels que je me suis offert,la qualité est vraiment au rendez-vous 👍👍👍
Je n'ai pas encore pû tous les utiliser ou les fixer comme les ANKR,ce qui ne devrait pas tarder!!!!
Merci encore à HIPLOK
Mon velo cargo sera en sécurité 👍”
“Very pleased with this motorcycle security lock. Very sturdy looking and angle grinder resistant to put off the thieves. Delivery was quick and came in perfect condition.”
“Super light weight and easy to use. Great for fastening up bikes for that quick cafe stop or at a bike park.
However not a substitute for a high grade lock in town or longer stays.”
“Ordered the lock 9 days ago, they still haven't shipped it. Shipping says 3-6 working days lol. Please ship the lock so I can use my bike Hiplok people.”
Thanks for leaving us a review, we're sorry if you didn't receive the tracking details, this is usual. Your order was shipped the same day it was processed, we can see the order has now been marked as delivered so we do hope this reached you safely and that you are happy with your new lock.
