Hello,
I am so very sorry to hear that you received your order in less than perfect condition as it was crushed into insufficient packaging. This is not our usual level of customer service at all. Please be advised that this will be raised internally with the relevant team for training purposes. I can see that we have refunded your order for you. I am please to hear that it did arrive in time bur again so very sorry that we have let you down on the packing of your order.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes
