Good afternoon,
Thank you for taking the time to leave your feedback.
I am so disappointed to hear that your order did not arrive with you and you have been waiting for over 2 weeks. This is not the service we want to be providing to you.
I have looked into this and can see that a refund has been requested for you today. I am so sorry and so sad that we have let you down on this order, with you not receiving your order, to you waiting so long for your refund.
Your feedback is invaluable to us, and I will be sure to raise this to make sure we improve the service we are providing to our customers.
I do apologise that this has not been resolved for you within an acceptable time frame.
Kind regards,
Hobbs Customer Care.
