Hello Jill,
Thank you for bringing this to our attention, and I’m very sorry for the difficulties you experienced with your birthday treat and voucher. We truly regret the inconvenience and frustration this has caused.
To make things right, we have provided you with a replacement birthday gift. Please do contact us again, and we’ll be happy to assist you personally with applying this to your order.
Thank you for your patience and understanding.
Kindest regards - Hobbs Customer Care
Good afternoon Mary,
Thank you for sharing your experience, and I’m very sorry to hear about the issues you faced with delivery and customer service. We understand how frustrating it must have been to have your order lost and difficulty getting assistance.
We’re pleased to see that this has now been resolved, and please be assured that we’ve raised your feedback with the relevant teams to help improve the delivery process and customer care. If there’s anything we can do to assist you further, please don’t hesitate to get in touch.
Kindest regards - Hobbs Customer Care
“Everything is perfect and is exactly how it’s pictured on the website. The petite fit is good for my 5’2” statue except it’s a loot snug on the chest which is concerning if I want to wear it in chilly weather with a sweater.”
