Good morning
Thank you for sharing your experience. We sincerely apologize for the condition in which your dresses arrived and for the challenges you faced with the return process. This is certainly not the level of service we strive to provide. We understand how frustrating this must have been, and we appreciate your patience.
Regarding the packaging and pressing issue, we will pass your feedback along to our team to ensure better quality control. As for the return, we regret the confusion and would like to assist in resolving this for you. Please reach out to our customer service team again, and we will do our best to make things right. We truly appreciate you giving Hobbs a try and hope we can improve your experience moving forward.
