“This is a beautiful dress which I've bought to wear to a wedding. Unfortunately, when I was taking it off one of the button loops broke, so I will have to mend that, which is disappointing.
Also, I had to wait two weeks for it to be delivered, and it was only delivered then because I chased it up twice. This was also disappointing.
I will be keeping the dress though as it fits really well and looks great.”
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We’re sorry to hear about your disappointing experience. Your feedback is important, and we’d like to understand more about what went wrong so we can improve. Please don’t hesitate to reach out to our customer care team via email or webchat—we’re here to help.
Customer Care
“This is a beautiful dress which I've bought to wear to a wedding. Unfortunately, when I was taking it off one of the button loops broke, so I will have to mend that, which is disappointing.
Also, I had to wait two weeks for it to be delivered, and it was only delivered then because I chased it up twice. This was also disappointing.
I will be keeping the dress though as it fits really well and looks great.”
“Bought petite size, drapes/hangs nicely, well made embroidered tulle with 2 or 3 layers underneath. V- neck great because not too wide. Love the long sleeves yet see through. Wearing for daughter's wedding.”
