Thank you for taking the time to share your feedback, and I’m very sorry to hear about the condition in which your recent order arrived.
As a loyal Hobbs customer, you deserve a seamless and high-quality experience from start to finish, and I completely understand your disappointment. While I’m relieved to hear the dress and jacket were protected inside, the damage to the outer packaging is certainly not acceptable and falls short of our standards.
Please be assured that I’ll pass your comments along to the relevant teams to review our packing process and raise this with the courier service to prevent it from happening again. Your feedback is genuinely valued, and we appreciate you bringing this to our attention.
If there’s anything further I can do to help, please don’t hesitate to let me know.
“Not worn this dress yet as it is my choice to wear at our granddaughters wedding in August.
When trying it on I was instantly pleased with the excellent fit and comfort of the material, it has plenty of material in the skirt which helps it hang nicely.
On the plus side it is a dress I can comfortably wear again to either dress it up or wear in a more casual easy way.”
