Romy Trousers Reviews

3.5 Rating 6 Reviews

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I have only given 4 stars as they were too big. However I managed to get a smaller size which were perfect.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your generous feedback. We are so glad you are happy with our service. We hope to see you shopping with us again soon. Kindest Regards, Hobbs Customer Care

Posted 2 years ago

“Again much too big. Same as previous review. Also both were much too long. Think you need leg length sizing if the average is so long.”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for taking the time to leave a review. I am so sorry to hear that the items you ordered were not suitable. Please do contact our customer care team who can help you with future items and recommend the perfect size for you. Regarding your return I do apologies you have yet to receive the funds. Please kindly note our returns can take 14 working days to be received, processed and for the funds to show into your account. If after 14 working days you have not received the return please do contact us and provide a photo of the postage receipt and we can certainly look into this for you. Thank you for bringing this to my attention and I hope we welcome you back soon and can improve your customer experience. - Hobbs customer care

Posted 2 years ago

“Not a good look for me and very wide trousers”

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Posted 2 years ago

It's fantastic to hear that you've had such a positive experience with Hobbs, from the quality of their clothing to the smooth delivery and returns process. The attention to detail, such as including an invoice with pricing, is certainly a thoughtful touch. I completely understand how that can be a valuable aspect of the shopping experience. If you have any more fashion discoveries to share or if there's anything else you'd like to discuss, feel free to let me know. Happy shopping, and enjoy your stylish finds!

Posted 2 years ago

MRS BARBARA T

Verified Reviewer

“It was bigger than I had expected.”

Helpful Report

Posted 2 years ago

Good Afternoon! Thank you for your 5-star feedback! We appreciate your kind words about our excellent service and the efficiency of our staff in Belfast; your satisfaction, even in returns, is our priority!

Posted 2 years ago

“The quality of material is good but I originally ordered a 14 which was much too big. The 12 is a ‘relaxed’ fit”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to share your experiences with us. We are glad to hear that you have found our website easy to use. We do apologize for any confusion caused by sizing being "adrift", but are glad to hear that the issue was resolved quickly. We are so sorry regarding the issues with your delivery, this is not the level of service we aim to provide at all and it has been raised with our couriers to try and prevent this in the future. We will pass on your sizing feedback to our product team so they can look into this and make any adjustments needed for the future. Kind regards

Posted 2 years ago

MRS JACQUELINE L

Verified Reviewer

“Lovely smart trousers. Love the colour, fit true to size and very well made.. Can highly recommend..”

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Posted 2 years ago