“They are exactly what I hope they would be. The graduation cords came at the time I was told. However, I receive a lot of request for a review. But I had to do this one. The customer service was the reason!!! Awesome! Thank you! I told the next class about your cords and they are also choosing to buy from you guys!!!1”
We are so sorry that happened to you. We will issue you a full refund. We also appreciate the feedback so that we can do our best to ensure things like this don't happen again.