“I was very impressed with the service from Hoselink after I mistakenly removed the cover I should not have. The spring unwound and not confident about fixing it myself they offered s return postage at a reasonable rate. They rewound the spring free of charge and returned in the post
Reel works like new, so I am very happy with the result.”
Hi Graham,
Thank you for your amazing 5/5 star review! We're thrilled to hear that you were impressed with our service after your mishap with the cover. It’s great to know that our return postage option and free spring rewind made a difference for you.
We’re so glad your reel is working like new again! Your satisfaction is our top priority, and we appreciate you taking the time to share your experience.
Best regards,
The Hoselink Team
“I have loved our retractable hose. Whilst it is a premium product, I loved that the company was Australian and I loved how sturdy it looked. The hose has recently stopped retracting so I contacted Hoselink. They said it was out of warranty and suggested the 'arm' was broken and I paid for a replacement arm to be sent. There was an issue with the arm being sent out and I had ot chase it up approx 2 weeks later. I received an apology and a refund of the $30 which was appeciated and on the weekend I replaced the arm. However the silly thing still doesn't work and still doesn't retract. I now have very long, heavy and messy hose on the floor of our garden. I expected that this product would last longer than 4 years and will need to reopen it up again on the weekend and see if I can get the thing going again. I feel a little disappointed. I'm sure that if I simply bought a cheaper brand from Bunnings I would have had a replacement more easily. Your products look so sturdy and heavy (quality) however mine simply did not last and I expected more from a premium product”
We are sorry to hear this has been your experience and understand why you feel disappointed. We would be more than happy to have the reel into our workshop so that the guidance issue and retraction can be repaired by a technician. Please get in contact on 1300 900 617 or hello@hoselink.com.au so this can be organised.
Kind regards,
The Hoselink Team
